Collector

Collector

Great Lakes Credit Union is proud to be recognized as an American Banker Best Credit Union to Work For and a Best Place to Work for Women in 2026. Join a team where your contributions matter, your growth is supported, and great people make a difference every day. Discover what makes GLCU a great place to build your career.

The salary range for this position is $20.48 to $30.73, with an anticipated hiring range of $20.48 to $25.60 based on qualifications and experience. The broader pay range reflects the full pay grade for the position, including future growth opportunities within the role.

The Collector is responsible for collecting on routine past due accounts and mitigating losses through calls and letters and securing member share accounts to offset delinquencies. Meets and exceeds members' expectations by providing excellent service. Acts as the members' most valued financial partner, taking every opportunity to understand and assess their financial needs and goals. Advises members of appropriate products and services which will help them achieve their goals. Performs all duties with accuracy and in compliance with federal and state laws, rules and regulations, and complies with GLCU's policies and procedures. Demonstrates cooperation and maintains positive working relationships with other GLCU departments and staff. Actively participates in training opportunities to enhance performance in meeting members' needs.

As the Collector, you will:

• Ensure that in the course of the collection activity, each borrower is treated with dignity, respect and receives quality member service.
• Works an individual assigned queue of past due accounts, which are <60 days past due, at least 2 times per week. Makes routine collection calls to resolve delinquency, reconcile past due loans and overdrawn shares, reviews ACH set-up, automatic payments and other methods of payment, analyzes consumer credit information to help determine collectability, performs skip tracing efforts on accounts with incorrect or missing contact information or non-contact with members, prepares appropriate collection letters and maintains accurate accounting of all collection efforts in GLCU's system of record. Places bad debt with collection agencies or attorneys after charge-off to maximize recovery.
• Makes sound recommendations to Collections leadership concerning the appropriate action on accounts without contact and/or appropriate resolution.
• Provides credit information for members in adherence to GLCU policy and procedure. Cross-sells GLCU services at every opportunity, maintaining favorable member relations.
• Complies with all Federal and State laws/regulations, including Fair Debt Collection Practices Act and the Soldiers and Sailors Act, as well as GLCU policies, procedures and internal controls.
• Recommends and may initiate the repossession of collateral when attempts to reach an agreement with the borrower have failed or payment arrangements have not been kept.
• Ensures that the Collection Manager is informed of problematic situations in a timely manner.
• Participates on project teams as necessary.
• Prepares appropriate collection letters on delinquent loans within the assigned collection queue.
• Maintains adequate follow-up on payment promises, broken arrangements and lien perfection issues.
• Maintains accurate accounting of all collection efforts and conversations in GLCU's system of record.
• When necessary, makes sound recommendations to Sr. Manager, Collections concerning the taking of appropriate collection steps when the member is uncooperative, skipped, or has defaulted under the terms of the loan documents. This also includes repossession of collateral and foreclosure scenarios.
• When necessary, will handle all aspects of negative share accounts.
• Responsible for maintaining compliance with all applicable federal, state, and local laws and regulations, and adhering to all GLCU policies, procedures and internal controls.
• All other duties as assigned.

Requirements needed for success in the role:

• Minimum of one year experience in a call center environment or financial institution.

Benefits We Offer:

• Competitive total compensation package: We offer a competitive total compensation salary structure that rewards your hard work and contributions.
• Health & Wellness: Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. We also provide access to wellness programs and health membership reimbursement. The company paid Short Term Disability and Long Term Disability.
• Employee Banking Benefits: Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches.
• Company Paid Life Insurance: Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones.
• Generous Paid Time Off: Recharge and relax with a generous PTO policy and paid holidays.
• Retirement Savings Plan 401(k): Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals.
• Professional Development: We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education.
• Employee Recognition Programs: We celebrate your achievements and milestones through various recognition programs.
• Diverse and Inclusive Culture: Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered.
• Community Engagement: Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve.

Join us at GLCU and discover a workplace that invests in you! We're the total package!

Great Lakes Credit Union is proud to be an Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.