DORS Business Analyst 2

About The Job This position is with the OTR Enterprise Application Services non‑credit registration system team and has primary responsibilities in system maintenance and end‑user support for Modern Campus Lifelong Learning Extended Education Edition. The analyst will ensure the enterprise environment fully utilizes available technology to enhance productivity and improve work processes. This role blends high‑touch user support, staff training, and technical system maintenance. The analyst will provide customer support to staff users and learners, onboard new units, facilitate training sessions, perform financial reconciliation, troubleshoot software and integration issues, act as liaison between internal units and external vendors, oversee ticket management, system change requests, and testing for vendor maintenance, hotfixes, and new releases. A successful candidate is a self‑motivated, strategic thinker who is flexible and adaptive to changing priorities, engages with diverse business users across colleges and departments, and exercises independent judgment while working effectively with others. They anticipate needs, identify problems, and provide solutions. Responsibilities Business/Operations Support (60%) Execute appropriate decision making to support solution configuration decisions that meet the enterprise needs. Ensure data and reports meet service expectations and are available for end users. Manage and maintain business process documentation in both technical and non‑technical language so that business owners, process owners, and end users can fully understand the business logic and process. Assist with technical upgrades, ongoing maintenance, and continuous improvement of the non‑credit registration system software. Provide use case modeling and proof‑of‑concept assistance to existing and onboarding units. Provide end‑user support for staff and learners in accordance with the service level agreement. Train and develop staff across the University. Provide day‑to‑day management of projects and tasks, updating leadership on work progress. Work directly with the solution vendor to report defects, drive resolution, and implement fixes. Assist in the troubleshooting and rapid resolution of production bugs and issues. Test and evaluate solution releases. Production Analysis/Support (30%) Work with colleges and departments to understand their business processes and make recommendations to support improvement, efficiencies, best practices, and solution usage. Collaborate with members of the non‑credit user community to solve complex problems and analyze desired business needs. Elicit and document business requirements, translating them into functional and technical requirements. Design and document specifications and facilitate implementation of integrations between the enterprise system and other software applications. Ensure appropriate creation and execution of test strategies and document results. Assist in maintaining the dors.umn.edu website. Professional Development (10%) Stay current on solution best practices and technology advancements. Actively seek new ways to grow and be challenged using both formal and informal development channels. Serve as the ASR representative on committees. The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification. Qualifications Required Bachelor’s degree with at least two years of professional relevant experience or a Master’s degree. Excellent customer service and end‑user support skills. Preferred Experience with a non‑credit registration and student information system (Modern Campus Lifelong Learning preferred). Strong verbal and written communication skills. Ability to work independently and as part of a team. Working knowledge of requirements definition techniques. Ability to interpret business needs and translate them into actionable requirements. Ability to anticipate and balance the needs of multiple stakeholders. Ability to communicate technology concepts effectively with technically proficient and non‑technically proficient individuals. Be self‑directed, possess excellent problem‑solving skills, enjoy helping others solve problems, and quickly and efficiently switch focus among many concurrent tasks. Development experience with SQL and/or Tableau. Pay & Benefits Pay Range: $74,861–$78,700 annually depending on education, qualifications, and experience. Position is 100% appointment, Faculty and P&A Staff. The University offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree‑seeking programs supported by the Regents Tuition Benefit Program Low‑cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer‑paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) opportunity Financial counseling services Employee Assistance Program with eight counseling sessions at no cost Employee transit pass with free or reduced rates in the Twin Cities metro area EEO Statement The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. The University is committed to attracting and retaining employees with varying identities and backgrounds.* Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Criminal convictions do not automatically disqualify finalists from employment. #J-18808-Ljbffr