Clinical Resource Coordinator

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Description:

JOB PURPOSE: Coordinates all procedures for department. Individual is a resource to the scheduling department, PASU, Patient Access, staff, and/or referring physician offices when questions arise about unit services. Educate patients, community, and referral sources regarding unit. KEY RESPONSIBILITIES: 1. Optimizes daily all therapy and/or treatment schedules by being the central point of contact for the unit. 2. Facilitates communications between referring physicians, clinicians, central scheduling, PASU, and Patient Access. 3. Operates and utilizes the EPIC scheduling program to ensure efficient use of schedule. 4. Optimizes the clinicians schedules and enhance productivity standards through the scheduling of patient follow-up appointments for patients. 5. Proactively identifies open timeslots and contacts patients, central scheduling/PASU, and referral sources to backfill slots. 6. Supports PAS staff as needed with tasks that include but not limited to giving reminder calls, checking in patients upon arrival, registering patients, etc. 7. Build relationships with referring physician offices to become central point of contact for immediate appointment availability. 8. Central contact for clinical requests for clinicians and referring physicians for reports and unique protocols related to patient care, and follow-up appointments pertaining to unit. 9. Provides clerical support for department, including but not limited to, faxing, filing, ordering of supplies, communication support for unit. a. Assists with distributing appropriate communication via written, verbal and/or electronic means to unit team members. b. Retrieves and distributes departmental mail appropriately. c. Copy, fax, file and route correspondence to appropriate individuals. d. Order office supplies through the hospital ordering system. 10. Tracks and maintains Medicare plan of care signatures and scan into EPIC in a timely manner

Qualifications:

MINIMUM EDUCATION REQUIRED: High School Graduate or GED equivalent required. MINIMUM EXPERIENCE REQUIRED: 2 years of experience in healthcare or customer service industry required. ADDITIONAL QUALIFICATIONS: Previous Epic experience preferred. BLS certification preferred.

Position Information