Medical Assistant

Medical Assistant Position at Serotonin Centers

Serotonin Centers is the nation's premier anti-aging and wellness destination. Our Medical Assistants (MAs) are integral to delivering safe, seamless, and outcome-driven clinical experiences. You support clients and practitioners across hormone optimization, medical weight loss, recovery services, body sculpting, and aesthetics.

Role Overview

The Medical Assistant (MA) supports clinical operations end-to-end: preparing clients and rooms, capturing vitals and histories, assisting with procedures, documenting services, and educating clients on pre- and post-care. You will own clinical readiness, documentation accuracy, and client safety while collaborating with Health Coaches, Nurse Practitioners, Aestheticians, and the Medical Director to drive exceptional member outcomes and retention.

Key Responsibilities

1) Clinical Intake & Readiness: Perform client intake: verify identity, review medical history, allergies, medications, and consent; capture vitals (BP, HR, SpO?, temperature, height, weight) and reason for visit. Prepare rooms, instruments, and supplies based on the service (BHRT pellets, GLP-1 injections, IV/IM therapy, aesthetics). Ensure all equipment is clean, calibrated, and in working order prior to client arrival.

2) Procedure Assistance & Specimen Handling: Assist practitioners with BHRT pellet insertion setup, GLP-1 medication preparation, IV/IM therapy, blood draws, and aesthetic procedures under supervision. Perform phlebotomy where permitted; label, store, and ship labs per protocol; follow sharps, biohazard, and chain-of-custody standards.

3) Medication Support & Refills: Under licensed supervision, support medication administration, prior authorizations, and refill requests. Educate clients on timing, dosage, interactions, and post-care instructions; document medication teaching and client understanding.

4) Documentation & EMR Accuracy: Maintain complete, audit-ready records in Zenoti (EMR) for all clinical encounters: vitals, services rendered, lot numbers, consent forms, photos, pre-/post-instructions, and follow-up tasks. Use standardized templates and codes for consistency.

5) Client Education & Communication: Deliver clear, empathetic education on procedures, medications, supplements, and recovery. Conduct post-procedure follow-ups via app/phone; escalate concerns. Reinforce health coach plans and promote adherence to programs in the Serotonin Coach app.

6) Inventory, Equipment & Facility Standards: Monitor inventory (medications, Consumables, disposables); perform cycle counts; place orders or prepare orders for GM to prevent stockouts. Maintain equipment logs and preventive maintenance; uphold infection control and room turnover standards to keep the center clean, safe, and welcoming.

7) Cross-Functional Collaboration & Events: Partner with Health Coaches, NPs, Aestheticians, and the GM to deliver integrated care plans. Support local events and outreach (open houses, talks, grassroots activations) by providing clinical readiness, education, and booking follow-up consultations.

8) Sales & Service Knowledge: Complete all product/service training (Hormone Optimization, Medical Weight Loss, Optimized Health, Aesthetics, IV, HBOT, Red Light). Demonstrate consultative communicationask to understand, avoid data dumpsand reinforce membership value.

9) Safety & Compliance: Adhere to HIPAA, OSHA, and biohazard standards; follow sharps disposal, infection control, and emergency protocols. Complete annual safety refreshers and drills; participate in mock audits to ensure readiness.

10) Team Operations & Continuous Improvement: Attend daily huddles; review Trackers. Support GM with accurate, timely reporting; capture client feedback and implement improvements; complete Compliance training in SeroConnect (internal LMS) and all role-based meetings.

Core KPIs & Targets:

Clinical Start-Time Accuracy: ?95% sessions start on time

Documentation Accuracy (Quarterly Audit): ?98%

Bloodwork Labeling Accuracy: 100%

Post-Procedure Follow-up Completion: 100% applicable services

Center NPS: ?90

Event Support: ?4 events/month; ?15 qualified leads/event; ?50% booked within 3 days

Qualifications

Certified/Registered Medical Assistant (CMA/RMA) preferred; phlebotomy certification a plus. 2+ years clinical experience in wellness, anti-aging, aesthetics, or ambulatory settings. Proficiency with Zenoti; comfort with the Serotonin Coach app (Trainerize) and InBody. Meticulous documentation, organization, and follow-through; calm under pressure. Empathetic communicator with strong client education skills and consultative mindset. Tech Stack & Tools Zenoti POS, scheduling, documentation, billing. GHL CRM. Serotonin Coach app program delivery, messaging, habit tracking. InBody body composition analysis and progress tracking. Center trackers and whiteboard daily goals, MTD Goal vs. Actual. Email/Teams internal communication and meetings. Safety & Compliance Strict HIPAA adherence and secure handling of PHI. Sharps, biohazard, infection control, and emergency protocols maintained at all times.

Why Join Serotonin Centers

Join a supportive, high-performance team with clear goals, modern tools, and continuous learning. Make a measurable impact on client health and well-being while advancing your clinical skills and career.

Apply Today

Compensation: $17.00 - $20.00 per hour Are you ready to be part of a team that's transforming lives and redefining wellness and longevity? Serotonin Centers is your opportunity to join an organization that is on the cutting edge of the health and wellness industry. Founded by Eric Casaburi, a visionary entrepreneur with over 15 years of experience in growing nationally recognized fitness brands, Serotonin Centers is dedicated to advancing the health and well-being of individuals across the nation. Serotonin Centers is more than just a workplace; it's a lifetime commitment to your personal well-being. We offer competitive compensation, flexible scheduling, generous paid time off, and numerous career advancement opportunities. If you're passionate about making a difference in the lives of others and being part of a dynamic, forward-thinking team, we invite you to discover your ideal self with Serotonin Centers.

Creating the Future of Wellness and Longevity

We noticed a gap in health solutionsmany struggle against aging, facing declines in appearance, performance, and vitality. Serotonin Centers emerged as the answer. We offer personalized health coaching and empowering tools, helping individuals recalibrate and regain control of their health journey.

Discover Your Ideal You

With an invigorating blend of high energy and luxury, Serotonin Centers provides a supportive environment. Here, you'll find not just a job, but a fulfilling career. Join us to embark on a journey where you're in charge of your growth, health, and future. At Serotonin Centers, we don't just offer jobs; we provide paths to fulfillment, growth, and success. Join us in shaping a healthier, happier futurefor you and our community. Your journey to your ideal self starts here.