Senior Patient Care Coordinator

Administrative LeadOpportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.Reporting to the Practice Manager, the Administrative Lead is responsible for coordinating the staffing and day-to-day operations for the practice. The Administrative Lead works collaboratively with practice leadership and clinicians to ensure optimal operating efficiency, clinician productivity and patient satisfaction.Primary Responsibilities:Support the care team and patients by greeting and checking in patients, scheduling appointments, answering in person and telephonic inquiries, collecting payments and maintaining demographic informationOversee and support administrative staff in front office processesWork collaboratively with the Practice Manager to manage staff schedules and coverageConduct or participate in scheduled practice meetings and daily briefsOversee critical processes such as active daily schedule management and PCI complianceAssist in the handling of patient complaintsParticipate with Practice Manager in new staff selection and hiring and on-boarding of new Medical ReceptionistsConduct on-site new staff administrative trainingParticipate in organizational initiatives and projects including workflow improvement initiativesProvide coverage at other ProHealth locations on an ad hoc basisPerform other duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:1+ years of experience in a medical setting with demonstrated leadership competency1+ years of customer service experienceIntermediate level of computer proficiency in Microsoft OfficeAccess to reliable transportation and valid US driver's licensePreferred Qualifications:Experience working in a primary care settingExperience working with EpicPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.