Sr. Director, Risk Management & Patient Safety

Location

1035 Cambridge Street 

Category

Professional and Management

Department

Risk Management

Job Type

Full time

Union Name

Non Union

Work Schedule:

Day

Length Of Shift(s) In Hours

8

Shift Details:

Monday-Friday

Hours/Week:

40

Weekend Requirements:

Not on site

Holiday Requirements:

No

On Call Requirements:

Yes, on a rolling basis

The Quality and Safety Department serves as a resource center to the organization to cultivate a culture of safety, eliminate preventable harm for all patients and staff, provide high value, equitable, evidence-based care, create an excellent care experience and to develop institutional capacity in improvement science and promote data driven decision making. Join our talented team to contribute towards the mission of our organization. 

Job Purpose: 

Reporting to the Associate Chief Quality and Patient Safety Officer, the Senior Director of Risk Management and Patient Safety serves as a strategic leader for the enterprise-wide Risk Management and Patient Safety program. This role is pivotal in cultivating a culture of safety across Cambridge Health Alliance (CHA), ensuring the organization remains at the leading edge of improving health outcomes, increasing patient safety, and reducing preventable errors in health care processes. The Senior Director provides executive oversight of the risk and patient safety staff, manages departmental budgets, and acts as a key liaison to executive leadership, physician leaders, and external partners—including CRICO regarding malpractice claims and regulatory agencies for compliance and reporting. Beyond daily operations, this position drives institutional capacity in improvement science, proactively identifies system-wide risks, and transforms safety data into actionable insights, ensuring that high-reliability behaviors are embedded into the fabric of care delivery to protect both patients and staff.

Qualifications: 

• Registered Nurse (RN) required; Juris Doctor (JD) preferred. 
• Certified Professional in Healthcare Risk Management (CPHRM) or Certified Professional in Patient Safety (CPPS) preferred. 
• Experience 5+ years of relevant and progressive experience in risk management, patient safety, and claims management. 
• Demonstrated experience leading multifaceted risk and patient safety initiatives, collaborating with senior leadership, and managing complex stakeholder environments. Knowledge, 
• Ability to manage highly sensitive and confidential situations with tact, professionalism, and discretion.
• Sufficient clinical expertise to support the analysis of adverse events and engage effectively with providers on matters requiring clinical peer review. 
• Strong interpersonal, verbal, and written communication skills; ability to interact effectively with a wide variety of people. 
• Ability to perform effectively in stressful situations and apply critical thinking to complex scenarios. 
• Self-directed, motivated, and highly organized with the ability to prioritize multiple tasks based on organizational needs. 
• Proficient in collecting, organizing, and evaluating data for leadership presentations. 
• Solid understanding of healthcare industry operations and care delivery systems. 
• Strong computer skills; ability to quickly learn new software applications.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. 

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.