Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency officially opened its doors in 2023, and I’ve proudly been part of the State Farm family since 2019. We’re a growing team of five — myself and four dedicated team members — who share a common goal of serving our community while continually improving both personally and professionally.

I’m originally from Alabama and a graduate of Troy University. I’m married and have one wonderful daughter, and we’re proud to now call Charleston home. Giving back is an important part of who we are — our office regularly hosts blood drives, toy drives, and other local initiatives to support those in need.

We offer flexible scheduling, leadership and business training, and goal-based promotions with incentive opportunities. Our culture is built around positivity, growth, and teamwork. We’re looking for individuals who share our passion for helping others, value integrity, and are excited about developing both their career and their character along the way.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Perry Metzler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.