Patient Navigator

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

POSITION SUMMARY:

We are seeking a dedicated and organized Patient Navigator to join our healthcare team. The ideal candidate will be responsible for managing patient interactions, ensuring a smooth and efficient patient experience, and supporting the administrative functions of our practice. 

Responsibilities

• Scheduling new patient legal referrals
• Schedule and managing all depositions for providers
• Scheduling meetings between providers and Attorneys 
• Send out visit note request 
• Once cleared, send out visit notes to Law Firms
• Send out orders and assist with coordination for patients to complete orders 
• Answering incoming inquiries via phone/email
• Assist with incoming referrals for authorization 
• Surgery coordination between law firm our team 
• Send out surgery deposit emails to law firm and coordinate with the billing team to ensure we receive payment prior to scheduling surgery 
• Send out deposition and Surgical Cost Estimate(SCE) invoices and coordinate with billing to ensure invoices are paid prior to submitting SCE letters and scheduling depositions 
• Creating SCE letters /sending out SCE letters 
• Updating SCE/Depo tracker 
• Create billing record for balance inquiries 
• Speak directly to Attorneys to assist with patient care 
• Occasionally assist with medical/billing records, DWQ request for ALL entities 
• Marketing 1-2 times every 2 weeks
• Enter DME and Luminary charges into the billing system

Qualifications

• 2 years of work experience as a scheduler/referral coordinator
• 1 year of billing experience
• Ability to utilize Excel 
• High school Diploma/GED
• Bilingual (Spanish) - Highly Preferred