Area Manager

Tempe, AZ 85282, USA Description Founded in 1990, AAM has been a trusted leader in professional HOA management for over 36 years, managing diverse communities including master‑planned, single‑family, condominium, active adult, and urban properties. The Area Manager is responsible for providing community management to assigned communities as well as providing effective leadership and direction to assigned Community Managers. Primary characteristics for the position include being a collaborator, a generous listener, openness to share the why, and the ability to practice blameless problem solving and take the best course of action with data provided. Position Responsibilities: Be the face of AAM by developing a working relationship with community board members and having monthly conversations with boards of directors. Accompany Community Managers on property tours. Provide leadership and direction to Community Managers. Partner with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws. Update watchlist with concerns. Attend annual meetings and emergency meetings with Manager. Attend Board Meetings as needed and randomly to check for quality of management. Maintain a professional demeanor when representing AAM at all meetings and functions. Document and recommend managers for incentive programs to the Regional Vice President. Identify needs for development plans or performance reviews to ensure improvement plans, document concerns in writing, and advise the Regional Vice President. Conduct bi‑weekly meetings with Community Managers to gain a better understanding of their communities and address concerns. Assist with Community Manager assignments. Train and supervise assigned personnel by providing leadership and direction to Community Managers and prepare annual as well as 90‑day reviews. Review, proofread, and approve all board packets, meeting minutes, mailings, notices, newsletters, etc. Review inspection reports, task lists, and community websites. Monitor budget preparation and insurance renewals. Attend transition turnover meetings. Other related duties as directed. Knowledge, Skills and Abilities: Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker. Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines. High attention to detail. Exceptional organization and tracking skills. Ability to function efficiently in a high‑volume, fast‑paced environment. Ability to proficiently utilize computer programs and company database systems, including Microsoft Office, internet, and e‑mail systems. Ability to interact and work positively and effectively with staff and residents at all levels. Ability to work collaboratively and cooperatively within the department as well as with other departments. Ability to supervise staff effectively and delegate job duties as necessary. Ability to seek out and acquire new business. Physical Demands & Work Environment: Sitting in an office setting utilizing a computer and other office equipment. May be required to lift boxes, fill paper trays, and complete other minor physical office‑related tasks. Utilizing a personal automobile for commuting to and from assigned communities. Walking and/or driving throughout communities to inspect common areas and complete other job responsibilities per the management contract. Sitting and standing for moderate periods of time. Qualifications Education Required High School or better. Experience Required 5 years: Full‑time, paid, professional experience as an HOA Community Manager encompassing all the following: customer service experience with a strong emphasis on problem‑solving, seeking harmony and defusing conflict; experience working with HOAs or other entities that involved knowledge and enforcement of governing documents; contract administration, vendor management; meeting facilitation with boards of directors and/or business partners; valid driver’s license. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr