Associate Client Success Manager

Job Description

Job Description

Are you ready to revolutionize the advertising industry?

At Cognitiv, we are not just another AdTech company—we are industry trailblazers redefining media buying with our Deep Learning Advertising Platform. Since 2015, we have harnessed the power of cutting-edge deep learning technology and data science to transform how brands connect with their customers. Our mission? To bring intelligence to advertising and deliver unparalleled precision, relevance, and impact at scale.

With our innovative platform, advertisers enjoy unprecedented flexibility—whether it is activating Dynamic Deals through their preferred DSP, leveraging our managed service DSP, or utilizing our industry-first ContextGPT product. As a part of Cognitiv, you will be at the forefront of AI-driven advertising solutions, driving change and achieving remarkable growth in a rapidly evolving industry.

Now, we're growing!

The Role

As an Associate Client Success Manager, you will co-own and support campaign tasks alongside your partnered Senior Client Success Managers. You'll help launch and monitor campaigns, build relationships with clients by responding quickly, and deliver high-quality work. 

This position will be located in  NYC with a hybrid work schedule of 3 days in the office (Mon/Tue/Wed) and 2 days remote optional (Thursday/Friday).

*Please note: Cognitiv is unable to provide employment visa sponsorship for this position, either now or in the future.*

What You'll Do

• Support Campaign Execution. Support campaign setup and execution on shared or owned campaigns, and make sure campaign reports are set up and data is tracked.
• Monitor Pacing and Performance. Track campaign performance and pacing through dashboards and consult with CS and PSO on optimizations.
• Keep Records Accurate. Manage and maintain the campaign SSOT, update Adbook records, and send campaign screenshots to agencies.
• Build Client Relationships. Address routine client needs and questions, join client calls and meetings, and help structure the agenda.

Who you are:

• The Right Foundation: 1 year of working experience, or entry-level to 1 year of experience in sales planning, client services, programmatic trading, or ad operations.
• High Attention to Detail: Accuracy when capturing campaign details, billing, and changes.
• Strong Analytical Foundation:. Comfort with Excel to create client reports and review performance metrics.
• Master of the Moving Pieces:  Ability to manage multiple campaigns and deadlines in a fast-moving environment.
• Focused on Strong Client Relationships: A commitment to timely responses and high-quality work for clients.
• Communication That Moves Things Forward: Clear communication with clients and internal teams, including knowing when to escalate.

Bonus Points If You Have:

• A Head Start in AdTech : Familiarity with programmatic advertising, DSPs, Adbook OMS or Salesforce (SFDC).

Salary: $67,000 - $75,000 Base Salary + Equity

What We Offer

Compensation is based on experience, skills, and other factors. Base salary is just one part of your total rewards at Cognitiv—you'll also receive equity and a comprehensive benefits package.

Highlights include:

• Medical, Dental and Vision plan for US employees & Extended Health Benefits for Canadian employees
• 12 weeks paid parental leave + 4 weeks WFH
• Unlimited PTO + Work-From-Anywhere August
• Career development with clear advancement paths
• Equity for all employees
• Hybrid work model & daily team lunch
• Health & wellness stipend + cell phone reimbursement
• 401(k) & RRSP with employer match
• Parking (CA, WA, Vancouver offices) & pre-tax commuter benefits
• Employee Assistance Program
• Comprehensive onboarding (Cognitiv University)
• …and more!

What You'll Find at Cognitiv

• Festiv – We make work fun with cross-team games, events, and creative team bonding.
• Responsiv – You'll be close to clients and leadership, influencing real outcomes.
• Inclusiv – Diversity and individuality are celebrated across all levels.
• Inventiv – We reward curiosity and embrace bold ideas.
• Transformativ – We support your growth with training, mentorship, and flexibility.
• Collaborativ – We operate across coasts, connected by purpose and teamwork.

Cognitiv is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all.

Note on AI Use: Cognitiv may use AI technology to assist with certain administrative aspects of the hiring process, such as note-taking, interview documentation, and reporting. However, every resume and application is reviewed directly by our recruiting team. AI tools are used solely for operational support and do not influence candidate evaluation or hiring decisions.