NOC Engineer I

Segra is searching for a qualified and experienced NOC Engineer I to join us in a full-time capacity in either our Columbia, SC or Kansas City, MO network operations centers.

Location Requirement:

The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in our Columbia or Kansas City Segra network operations center, with flexibility to work remotely two (2) days each week.

Role Overview:

As a NOC Engineer I, you will play a pivotal role in providing foundational support for monitoring and managing Segra's core, distribution, carrier last mile, and customer premise voice and data services. This position is an entry level engineer role and is focused on developing your technical skills and providing a comprehensive understanding of network operations from an engineering perspective. Your responsibilities include assisting with routine network surveillance, basic system troubleshooting, and documenting incidents and their resolutions. You will work closely with higher level engineers to escalate issues beyond your scope, learning to prioritize tasks in a dynamic 24x7 network operations center environment. Additionally, you will engage in training sessions to enhance your knowledge of deployed technologies and contribute to maintaining operational documentation. This role provides a pivotal starting point for a strong foundation for growing your expertise in network operations and prepares you for more complex tasks and responsibilities.

Qualifications:

Required:

• High School Diploma or equivalent required. Associate degree or Bachelor Degree preferred but not required.
• Minimum of 2 years of experience in networking, such as support, engineering, or similar.
• Minimum of 2-3 years of experience working in a networking or Telecommunications environment.

Preferred:

• Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.)
• Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
• Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers.
• Self-awareness and willingness to escalate issues and follow up to ensure incident resolution.
• An analytical mindset that appreciates solving problems.
• Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
• Must be able to demonstrate proficiency with the technologies listed below:



• Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
• Network infrastructure, DNS, IP Subnetting
• Dynamic Routing Protocols (BGP, OSPF, RIP and EIGRP)
• Telephony based technologies (TDM, Converged, VOIP, SIP, etc.)

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $64,050 - $80,115

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.