Branch Manager

Position Overview Responsibilities Lead all aspects of branch performance. Drive revenue and customer loyalty through consultative interactions that help clients achieve financial well‑being. Create a differentiated customer experience and make banking easy in an omni‑channel environment. Collaborate with a broad range of ecosystem partners. Be accountable for risk management and compliance. Build a high‑performing team through attraction, onboarding, coaching, and development of branch team members. Utilize a branded sales process to achieve sales targets and customer loyalty. Grow branch revenue through acquisition and share‑of‑wallet growth of consumer and business households, and by collaborating with ecosystem partners. Drive business banking results primarily through business development and community involvement activities. Coach team members in consultative selling to drive results and enable customer financial well‑being. Have a foundational understanding of balance sheet and income statement. Manage and coach the delivery of a differentiated client experience. Coach team to confidently engage with customers in technology‑enabled interactions, providing solutions and advice‑oriented consultation that improves client financial well‑being. Lead effective problem resolution, making banking easy for customers. Connect all of PNC to deliver a seamless customer experience in an omni‑channel environment. Drive the employee experience and acquire and retain talent through effective onboarding, coaching, and development. Ensure employees achieve performance and activity expectations through ongoing performance management. Model PNC values by cultivating and supporting an inclusive workplace. Manage operational, human capital, reputational, and business risk. Exercise leadership and sound decision making to mitigate sales practice risk. Ensure compliance with regulatory guidelines and adherence to established policies and procedures. Include intentionally—cultivate diverse teams and inclusive workplaces to expand thinking. Live the values—role model transparency and courage. Enable change—take action to drive change and innovation that transforms the business. Achieve results—own personal ownership to deliver results and empower others in decision making. Develop the best—raise the bar with every talent decision and guide the achievement of all employees and customers. Qualifications Bilingual Spanish preferred. 3+ years of related experience in branch banking or equivalent product knowledge. No university/college degree required; a comparable combination of education, job‑specific certification(s), and experience may be considered. No required certifications or licenses at this time. Ability to pass background checks required by Consumer Financial Protection Bureau regulations. Strong accountability, banking, client counseling, customer experience (CX), customer loyalty, decision making, people management, proactive behavior, results‑oriented competencies. Knowledge of branch banking services, digital awareness, effective communications, managing multiple priorities, and sales management. Understanding of balanced sheet and income statement fundamentals. Will not receive sponsorship for employment visas and will not participate in STEM OPT. Benefits Medical, prescription drug, dental, and vision coverage. Employee and spouse/child life insurance. Short‑ and long‑term disability protection. 401(k) with PNC match, pension, and stock purchase plans. Dependent care reimbursement account and backup child/elder care. Adoption, surrogacy, and doula reimbursement benefits. Educational assistance, including select programs fully paid. Robust wellness program with financial incentives. Paid time off including maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days depending on career level and years of service. Equal Employment Opportunity & Disability Accommodation PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 and/or the Financial Industry Regulatory Authority, which prohibit the hiring of individuals with certain criminal history. If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io or call View phone number on click.appcast.io and say "Workday". All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations. #J-18808-Ljbffr