Shipping & Receiving Supervisor — Lead Warehouse Ops

Description Ipsen is a Drug Free Workplace Why You'll Love Working With Us: We believe great benefits shouldn't have to wait. That’s why we offer: Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required. 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster . Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO. Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program Position Summary The Shipping and Receiving Supervisor oversees all daily inbound and outbound warehouse operations specific to aftermarket parts business. This is a hands-on, active leadership role requiring a balance between physical floor execution, team management, and logistics compliance. The ideal candidate will manage a small team of warehouse associates, operate material handling equipment safely, and optimize dock workflows to ensure the highest standards of safety, quality, and delivery. Essential Duties & Responsibilities Organizes, supervises, and directs the work of Parts stockroom, receiving and shipping personnel. Develops, prepares and improves processes, procedures, and instructions regarding stockroom, receiving and shipping systems and procedures. Oversee the process for identifying and communicating parts and material status, including shortages, and resolves material issues to minimize downtime and operational delays. Drives continuous improvement. Looks for and implements productivity improvements and material cost reductions. Monitors department performance, including KPIs such as productivity, accuracy, inventory levels, order fulfillment, and on-time shipping, and develops action plans to improve efficiency and overall results. Develop cycle count plans and oversee inventory cycle count activities. Responsible for adhering to all ISO9001 procedures, work instructions and documentation. Assist in interviewing and training employees; planning, assigning, and directing daily work; appraising performance including taking timely disciplinary actions; addressing complaints and resolving problems. Collaborates and coordinates with other Ipsen USA facilities regarding but not limited to purchase orders, receipts, inventory transfers, shipments, transportation, inventory levels and transaction issues. Assign tasks to warehouse team members to meet daily shipping goals and receiving deadlines. Train staff on warehouse safety protocols, standard operating procedures, and scanning systems. Resolve inventory discrepancies, carrier disputes, and scheduling conflicts on the dock. Adjust daily staffing schedules and dock hours to handle sudden spikes in inbound ordering or shipping rushes. Safely operate sit-down forklifts, stand-up reach trucks, and electric pallet jacks to load or unload freight. Ensures incoming shipments are properly inspected, verified, and accurately recorded in the ERP system. Prepare freight manifests, schedule carrier pickups (UPS, FedEx, LTL), and wrap pallets securely for transit. Document damaged incoming freight with photos, note discrepancies on the Bill of Lading (BOL), and file claims. Oversees warehouse layout, storage strategies, and space utilization to maximize efficiency and inventory accessibility Monitor and reorder essential shipping supplies like pallets, stretch wrap, banding, and boxes. Coordinate the collection, documentation, and proper disposal of obsolete stock, core returns, or scrap metal. Conduct daily pre-shift inspections of forklifts, dock doors, and leveling equipment to ensure OSHA compliance. Document and report any warehouse accidents, near-misses, or property damage immediately to management. Enforce the safe handling and correct storage of hazardous materials, liquids, or heavy unsecured components. Maintain strict control over dock doors, verifying the identity of all external freight drivers before allowing facility entry. Requirements Education/Experience High School Diploma or GED equivalent required. Associates degree or other advanced education strongly preferred. 2+ years of proven shipping and receiving experience, with 1+ years in a lead or supervisory role in a manufacturing or industrial environment. Valid OSHA forklift certification required and maintained, advanced warehouse certification preferred (such as Lean and/or Six Sigma). Proficiency with Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP) software, and carrier/shipping platforms required; Syteline experience preferred. Ability to lift up to 50 lbs. regularly and work standing up in a variable-temperature warehouse environment. Knowledge, Skills, Abilities Strong communication skills; verbal, written as well as listening skills. Able to successfully communicate to various levels within the organization. Possess strong IT skills (such as MS Office, ERP, Export Document Software, etc.) Possess a high level of professionalism when interacting with employees, management, or outside individuals. The successful candidate can manage numerous complex priorities simultaneously, with a “hands on” approach and style. Ability to work in a fast-paced environment and successfully juggle competing priorities. Possess a high level of attention to detail & accuracy, particularly with detailed shipping protocols. Possess strong influencing, problem solving and creative thinking skills. Possess strong integrity and ethical standards. Physical/ Visual /Mental Demands The physical /visual/mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with impairments to perform the essential functions. Regularly required to sit and use hands and finger dexterity. Regularly required to stand, walk, reach with hands and arms. Occasionally required to lift up to 50 pounds. Regularly requires close vision, hearing and talking. Exposure to moderate noise level while in office. Occasionally exposed to wet and/or humid conditions Occasionally required to climb stairs or access elevated surfaces All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Exact compensation may vary based on skills, experience, and location. To learn more about available benefits, please click #J-18808-Ljbffr Ipsen, Inc.