Quality Assurance Specialist

Job Title: Quality Assurance Specialist Location: USA - Cleveland, Emerald Pkwy Division: Air & Sea Employment Type: Full Time Responsibilities Develop, implement, and maintain quality management systems (QMS) to ensure compliance with industry standards and regulatory requirements. Establish quality control procedures and guidelines for various operational processes. Conduct internal audits and inspections to assess compliance with quality standards, procedures, and regulations. Identify areas for improvement and provide recommendations to address deficiencies. Maintain accurate and up-to-date documentation related to quality management activities, including audit reports, corrective actions, and compliance records. Ensure documentation meets regulatory requirements and is easily accessible for review and reference. Analyze quality data and performance metrics to identify trends, root causes of issues, and opportunities for process improvement. Collaborate with cross‑functional teams to implement corrective and preventive actions to address quality‑related issues. Provide training and support to employees on quality management principles, procedures, and best practices. Promote a culture of quality and continuous improvement throughout the organization. Evaluate supplier performance and the quality of products and services to ensure they meet DSV's standards and requirements. Establish and maintain supplier quality agreements and performance metrics. Monitor customer feedback and complaints related to quality issues and work with relevant teams to address customer concerns and improve satisfaction levels. Implement customer‑focused quality initiatives to enhance service quality and exceed customer expectations. Stay informed about relevant industry regulations, standards, and best practices related to quality management and transportation logistics. Ensure compliance with regulatory requirements and standards, such as ISO, FDA, and customs regulations. Qualifications Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field. Minimum of 3–5 years of experience in quality assurance, preferably in the transportation and logistics industry. Skills & Competencies Strong understanding of quality management systems and processes. Ability to conduct audits and inspections. Experience in developing and implementing corrective action plans. Analytical skills to identify trends and improve quality performance. Strong communication and interpersonal skills. Ability to work effectively in a team environment. Strong organizational and time‑management skills. Supervisory Responsibilities May be responsible for supervising quality assurance technicians. Preferred Qualifications Professional certification in quality management, such as Six Sigma or Lean Six Sigma. Language Skills Fluent in English (oral and written). Computer Literacy Proficiency in Microsoft Office and experience with quality management software preferred. DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. #J-18808-Ljbffr