Universal Banker

Republic Bank Customer Service Representative Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job! Starting Rate: $20.00 hourly Republic Bank's values are built upon making an IMPACT for our clients, our associates and the communities we serve. The associates of Republic Bank are the key to our success as an organization and we value our associates. It's one of the reasons we've been named as one of the Best Places to Work in Kentucky for ten years! Position Purpose And Objectives This role is responsible for providing efficient, professional, and quality customer service to all Republic Bank & Trust Company clients. This position is also responsible for selling business and consumer deposit products. Additionally, this position must deliver a high level of service by opening and closing deposit accounts, and directing customer service issues, and handling teller transactions. This position is also part of a team helping the banking center achieve their sales goals. Minimum Qualifications Minimum 2 years previous retail sales experience or 1-year Republic Retail Banking experience required. Basic computer skills required. Proficiency in Microsoft Office products and internet applications. Previous loan experience preferred. Fluent in English (speak, read, write, comprehend, communicate) required. Fluent in Spanish (speak, read, write, comprehend, communicate) preferred. NMLS registration may be required* Essential Job Functions And Responsibilities Responsible for comprehensive, prompt, and efficient client transactions. Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into core system. Greet all clients as soon as they enter the banking center and work to develop a strong banking relationship with regular clients. Consistently deliver the Republic Experience to every client. Balances cash drawer each day, meeting Republic's standard of performance. Performs SSR transaction overrides & makes hold decisions. Receives mortgage, consumer loan and other payments, ensures the payments match balances due and enter payment into core system. Takes outgoing wire transfer requests; processes cash advances; cashes checks & processes withdrawals; opens & records the night drop deposit transactions; balancing ATM; research necessary information upon client's request while following all security procedures for the banking center. Using consultative sales, engage in conversations with existing and potential clients for additional deposits and loans, effectively cross sell other bank products and services to ensure a solid client relationship, and identify opportunities for additional lines of business. As needed, open and close all types of deposit accounts (checking, savings, CD's) both business and personal, following all bank policies and procedures. Monitor activity of all new accounts, to ensure all cross sales have been properly activated and on-boarding is followed and completed. Adhere to Bank's new client on boarding process and procedures. Actively work calling lists of existing clients to cross sell for other products or expanded relationships, including retention of existing accounts. Efficiently operate in the consumer loan system for unsecured loans, auto loans, and other consumer loans. Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required. Model and foster behaviors that support the Bank's values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization. Willingly perform all other duties and projects as assigned. Interpersonal Skills And Competencies Required Excellent verbal communication skills required for effective interactions with clients to meet financial investment objectives and/or resolve problems or complaints. Self-motivated and work well in a team environment. Requires a high energy level and strong sense of urgency. Well organized and able to multi-task. Physical Requirements The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate. Other Requirements Travel between Republic Banking facilities may be required including occasional out of town travel. Flexible work schedule may include some evenings, weekends and/or overtime. Stay abreast of new developments, best practices, and statutory and regulatory changes. *This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations as defined by the SAFE Act must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in corrective counseling up to termination of employment.