Operations Coordinator

Operational Support Role

This role provides end-to-end operational support across CSR, Parts, and Dispatch Coordination for the Hawaii operation under Operations Lead. The position ensures operational continuity, faster service turnaround, accurate documentation, and strong customer experience in a high-volume and multi-department environment.

Job Responsibilities

• Verify, and coordinate parts for both shop and road technicians.
• Monitor pause – waiting for parts queues; escalate delays proactively.
• Manage stock-to-stock transfers, vendor pickups, and TO tracking.
• Support van inventory accuracy and recurring cycle counts.
• Work jointly with dispatch and to ensure technicians are fully parts-ready before dispatch.
• Supervise and coordinate the appropriate processing of various purchase requisitions, receiving reports, purchase orders, inventory requisitions, etc.
• Tracked parts ETA, availability, and redispatch coordination with Dispatch and Service
• Take care of the inventory areas by organizing and maintaining efficient material handling and storage
• Maintained shop and van inventory accuracy, including cycle counts and technician transfers
• Coordinate movement of trucks between yard, shop, and customer sites.
• Validate readiness of units going out (fuel, battery charge, attachments, cleanliness).
• Support Operations Lead in managing truck availability, staging, and logistics timing for high-volume days.
• Ensure accurate documentation of truck movements in NetSuite or internal trackers.
• Update asset cards with batteries, chargers, serial numbers, attachments, and condition updates.
• Support weekly audits of rental and service assets assigned to Hawaii.
• Ensure consistency with corporate asset-management standards.
• Accepts in person, telephone and email orders for customers and shop service technicians with reference to parts needs for repair and service.
• Receive and place quotes and orders to/by shop service technicians and clients.
• Manage complete asset service quoting cycle and effective quoting of service and parts to client demands for road technician services.
• Support weekly audits of rental and service assets assigned to Hawaii.
• Ensure consistency with corporate asset-management standards.

Required Experience

• Strong understanding of rental operations and truck movement logistics.
• Ability to analyze and act on KPIs (quotes, parts SLAs, rental utilization).
• High sense of urgency (unit down mindset).
• Detail oriented and operationally disciplined.
• Forklift Driving experience
• Strong communication and cross department coordination.
• Problem solver who escalates early and provides solutions.
• Computer and mobile app knowledge to work NetSuite rental flows, asset management).
• Valid drivers license
• Ability to Lift 50 lbs

Key Performance Indicators (KPIs)

• Reduction in pause–waiting-for-parts
• Parts sourcing turnaround time
• Van inventory accuracy
• Transfer Order cycle time
• Rental delivery/pickup SLA compliance
• Truck staging and delivery accuracy
• Rental asset documentation accuracy
• Rental utilization reporting quality