Training and Development Manager

Job Responsibilities

Training Delivery & Facilitation

• Leads the development and continuous enhancement of the onboarding curriculum, enabling HR staff to deliver consistent and effective training to newly hired employees.
• Conducts in‑person and virtual training sessions across a variety of HR, operational, compliance, and customer-service topics.

Curriculum & Program Development

• Designs, updates, and maintains training materials, including learning guides, e-learning modules, job aids, simulations, and assessments.
• Collaborates with department managers and subject-matter experts to develop training content tailored to operational needs.
• Develops leadership development, management training, and skills‑based development pathways to support succession planning and employee growth.
• Creates annual training plans aligned with organizational goals, audit requirements, and regulatory changes.

Learning Strategy & Organizational Development

• Partners with department leaders to identify capability gaps, performance trends, and training needs.
• Leads the bank's learning and development strategy, recommending new programs and long‑term development approaches.
• Develops and implements a Learning Management System (LMS) strategy, including course scheduling, content management, tracking, and reporting.
• Supports culture‑building initiatives by developing programs that reinforce organizational values, service excellence, and operational consistency.
• Contributes to change management initiatives by developing learning tools that support new processes, systems, or organizational changes.

Training Evaluation & Compliance

• Administers knowledge checks, skills assessments, and post‑training evaluations to measure comprehension and training effectiveness.
• Conducts periodic training audits to ensure programs comply with regulatory requirements (e.g., BSA, AML, Fair Lending, HR compliance).
• Analyzes training data, prepares reports, and presents insights to HR leadership and department heads.
• Ensures training records are complete, accurate, and audit‑ready.

Vendor & Program Management

• Evaluates, recommends, and coordinates with external training providers and professional development programs.
• Manages training-related budgets, vendor relationships, and contracts where applicable.

Continuous Improvement

• Monitors employee performance trends by collaborating with line managers and department heads.
• Identifies process improvement opportunities and incorporates best practices into training solutions.
• Conducts refresher, remedial, and advanced skills courses to promote continuous growth and performance improvement.
• Keeps training content current by integrating operational updates, regulatory changes, and industry standards.

General

• Participates in cross‑departmental initiatives related to employee engagement, talent development, and process optimization.
• Performs other related duties as assigned.

Qualifications

Education

• Bachelor's degree in Educational Technology, Human Resources, Organizational Development, or related field.
• Master's degree preferred.

Experience

• Minimum of 3 years' experience in training, instructional design, or organizational development.
• Experience within banking, financial services, or a regulated industry preferred.

Skills and Abilities

• Excellent written and verbal communication skills.
• Strong presentation and facilitation skills across diverse audiences.
• Ability to design, develop, and implement effective training programs.
• Knowledge of adult learning principles and instructional design methodologies.
• Adept with multimedia training platforms, LMS systems, and digital learning tools.
• Highly proficient with Microsoft Office Suite and related software.
• Strong analytical skills with the ability to assess competency levels and interpret training data.
• Bilingual in English and Mandarin Chinese a plus.

Salary

$ 95,000/yr – $ 115,000/yr