Quality Manager

Job Title: Quality Manager Job ID: 89652 Location: Richmond, Virginia What you will be doing: Establishment and support of local ISO certification / support of group ISO certification Support adherence to ISO 9001 requirements for document control Implementation and monitoring of QMS compliance following Group policies Support adherence to all regulatory and certification standards Understand, comply with, and improve established company policies and procedures Implementation of quantitative data analysis related to quality Approval of departmental procedures Manage Corrective Action, NCR, process improvement, and auditing project implementation Implement and maintain customer complaint and warranty case management following Group policies and procedures, and support problem-solving systems Develop a robust Supplier Quality program through regular audits, PPAP utilization, and performance management in coordination with Group functions Collaborate with Supervisors and Managers on development and training for facility procedures, work instructions, and Quality & HSE requirements Manage the calibration program for Manufacturing and Quality Lab Measuring and Test Equipment Audit planning, coordination, and facilitation of all internal, third-party, and supplier audits Lead quarterly Quality review meetings Support all Quality-related KPI tracking and reporting to the Group Oversight of QA lab activities Support Trials and Research & Development projects Some travel required (Canada and potentially overseas) What you must have: Bachelor’s degree in a related field required; Industrial Engineering, Mechanical Engineering, or Manufacturing Technology preferred 7+ years of QA leadership experience in a manufacturing environment required In-depth understanding of ISO 9001; knowledge of other management system standards is an advantage Strong root-cause analysis and problem-solving experience (e.g., 8D/9S) Excellent verbal and written communication skills across all levels of the organization, with customers, suppliers, and external agencies Strong presentation skills – able to clearly demonstrate concepts, findings, and recommendations to management, customers, and auditors Strong computer skills: Excel, Minitab, Word, OneNote, Teams, Outlook ASQ, Six Sigma, Lean Manufacturing, or Lead Auditor Training certifications a plus; working knowledge of these methodologies required Team leadership or management experience required Excellent organizational and time management skills; able to multitask and meet deadlines Works independently, takes initiative, and motivates others Reacts well under pressure, follows through on commitments, and delivers results in a complex, changing environment #J-18808-Ljbffr