Trust & Safety Commercialization Operational Product Associate - Payments - Senior Associate

JOB DESCRIPTION

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Associate in Trust & Safety, you are responsible for accelerating product pipeline, increasing customer adoption, and supporting a seamless product onboarding experience, working closely with the Customer Success team and other cross-functional groups to ensure seamless customer experiences and drive customer satisfaction. Job responsibilities Provides customer assistance during regular account meetings such as addressing inquiries, troubleshooting challenges, and documenting complex problems for the Product team Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs Considers and plans for upstream and downstream implications of new product features on the overall product experience Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle Writes the requirements, epics, and user stories to support product development Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in product management or a relevant domain area Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps Proficient knowledge of the product development life cycle Preferred qualifications, capabilities, and skills Developing knowledge of data analytics and data literacy Experience in product life cycle activities including discovery and requirements definition We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQsfor more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans #J-18808-Ljbffr 慨正橡扯