End User Support Specialist

End User Support SpecialistLocation: Baltimore, MDRequired Skills, Knowledge and AbilitiesEnd User Support Specialist responsibilities include:Hardware and Software Support:Install, diagnose, repair, and maintain computer hardware, peripherals, and equipment.Troubleshoot problematic areas (in person or via communication channels like telephones or email) with accuracy and speed.Assist staff and stakeholders in resolving IT-related incidents and requests.Network and Connectivity:Evaluate and test existing networks and systems.Perform regular maintenance to ensure systems operate correctly.Ensure desktop computers seamlessly connect with various systems.System Upgrades and Patches:Implement system upgrades to longevity.Resolve software issues related to the company.Inventory and Security:Keep computer inventory up to date.Maintain data integrity and file system security.Monitor system configurations and functionality.Customer Service:Provide impeccable service to customersEnsure customer satisfaction while addressing their needs.Training and Deployment:Organize training sessions for staff on software and hardware usage.Education and Experience:Minimum Education and Experience Requirements:Associate degree or equivalent.Two years of computer and customer support, applications analysis, and/or data security and testing experience.Verbal and written communication skills.Previous IT experience in government is preferred.