Porter

Job Title: Porter

• Strip and gather all linen and trash from guest rooms
• Complete and manage laundry
• Perform porter duties as needed
• Change and replace all bed linens and towels
• Sanitize and clean all restrooms
• Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture
• Vacuum/Mop all floors
• Restock all room amenities
• Assure all rooms are set up to company standards
• Clean and maintain the hotel laundry
• Always greet/acknowledge guests: "hello, good morning, good afternoon"
• Offer guests assistance whenever possible
• Respond to and follow-up on all guest requests to ensure guests are satisfied with the hotel's services and their rooms
• Positively represent and promote the hotel
• Understand all policies and procedures for ensuring guest safety and security
• Inform Front Desk/Supervisor when rooms are cleaned
• Report any maintenance, security, or other issues to the appropriate staff

• High school diploma or equivalent
• Ability to provide superior guest service
• Ability to work with cleaning chemicals
• Ability to lift, push, and pull 25-50 pounds frequently
• Ability to efficiently work under time constraints