Manager, Strategic Growth (Customer Success)

Manager, Strategic Growth

We're growing our Growth Strategy (Customer Success) team at Clay: the group responsible for helping customers unlock the full potential of the platform. Our mission is simple: we want every team to use Clay as their growth engine.

As Manager of our Strategic Accounts team, you'll lead a group of strategists who act as trusted advisors to Clay's largest and most complex enterprise customers. You'll hire, coach, and develop a team that drives real business outcomes for customers, builds relationships at the executive level, and helps them turn their biggest GTM goals into reality. You'll shape how some of the most influential companies in the world use Clay to scale, and you'll own the strategy behind revenue growth, retention, and executive relationships across our top accounts.

What You'll Do

You'll build, coach, and act as a strategic partner to both your team and Clay's customers. Specifically, you will:

• Hire, develop, and lead a team of Strategic Growth Strategists who bring curiosity and customer obsession to their work.
• Build and scale a high-performing team, drawing on your leadership experience to set the bar for what great looks like at the enterprise tier.
• Foster a culture of accountability where people are encouraged to experiment and share what they learn.
• Own 12 strategic accounts yourself at first, so you understand the customer base firsthand and can lead from the front.
• Drive expansion pipeline across Clay's largest and most strategic customers. Find new growth pathways for your team through multithreading, new use case discovery, and deepening the value of existing use cases.
• Guide your team as they build multi-year account strategies, navigate complex org structures, and drive expansion within Clay's most valuable accounts.
• Support the commercial process from opportunity identification through redlines and negotiation, partnering closely with Sales.
• Coach your team on the product itself, helping them connect GTM ideas to what's actually possible, and surface patterns in product pain points to the right teams.
• Partner with Sales, Product, Engineering, and Marketing leadership to represent the voice of our largest customers and influence roadmap and GTM strategy directly.
• Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health across the portfolio.
• Build and evolve the playbooks and operating model for how Clay engages, retains, and grows its largest accounts.

What You'll Bring

We're looking for someone who combines senior strategic leadership, operational rigor, and real customer empathy at the executive level. You might be a great fit if you have:

• 4+ years leading and scaling teams in Customer Success, Account Management, or a similar customer growth function, ideally with exposure to enterprise or strategic accounts.
• 8+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company, including meaningful experience managing large or executive-level accounts.
• A track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment.
• Experience navigating and influencing at the executive/C-level, with customers and internally.
• Genuine enthusiasm for coaching and developing people. You should get energy from watching your team and your top customers succeed.
• Strong relationship-building and communication skills, with the gravitas to operate as a senior stakeholder in high-stakes situations.
• A systems-thinking mindset: you notice bottlenecks, build scalable processes, and push for continuous improvement.
• Technical aptitude and curiosity. You're comfortable digging into product capabilities and connecting them to business outcomes.
• Familiarity with the GTM space (not required, but a strong plus).