Guest Services Attendant

Guest Service Attendant

The Guest Service Attendant plays a key role in creating a warm, welcoming, and seamless experience for guests of the Nicewonder Inn. This position assists with front desk operations, including check-in, check-out, and guest inquiries, while ensuring that service standards reflect the luxury and tranquility of our property. With a focus on professionalism, hospitality, and attention to detail, the Guest Service Attendant ensures every stay is memorable.

Key Responsibilities

• Welcome guests upon arrival, assist with check-in procedures, and provide luggage support as needed.
• Process check-outs, payments, and billing with accuracy and professionalism.
• Respond promptly to guest inquiries regarding hotel amenities, services, and local attractions.
• Maintain the cleanliness and organization of the front desk and lobby areas.
• Coordinate guest needs with housekeeping, maintenance, and food & beverage departments.
• Monitor guest satisfaction and escalate concerns to management when necessary.
• Resolve guest complaints with empathy and professionalism to ensure satisfaction.
• Consistently uphold the service and hospitality standards of the Nicewonder Inn.

Qualifications

Required:

• Education: High school diploma or equivalent.
• Experience: Minimum of 1 year in hotel front desk or guest service operations.

Preferred:

• Additional education or training in hospitality or related fields.
• Proficiency with property management systems and Microsoft Office.

Knowledge, Skills, and Abilities (KSAs)

• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities with a guest-first mindset.
• Ability to remain professional and composed in a fast-paced environment.
• Knowledge of hospitality best practices and service standards.
• Strong customer service, communication, multitasking, and organizational skills.
• Availability to work evenings, weekends, and holidays.

Work Environment / Physical Requirements

• Hotel front desk and lobby environment with frequent guest interaction.
• Requires standing for extended periods and occasional lifting of up to 25 lbs (luggage, supplies).
• Use of computers, phones, and property management software required.

Benefits of Joining Our Team

At The Virginian Golf Club, Nicewonder Inn, and Nicewonder Farm & Vineyards, we believe our employees are the heart of our success. We're proud to offer a supportive, rewarding workplace with benefits designed to help you thrive both personally and professionally.

Our benefits include:

• Competitive Pay Fair wages with opportunities for growth.
• Health & Wellness Comprehensive medical, dental, and vision coverage, plus company-provided life insurance at no cost to you.
• Retirement Planning 401(k) plan with company contribution.
• Paid Time Off Vacation, holidays, and sick time to support worklife balance.
• Team Member Discounts Special pricing on lodging, dining, and vineyard experiences.
• Beautiful Work Environment A scenic setting across 1,500+ acres of rolling hills, vineyards, and golf greens.
• Career Growth Training, mentorship, and advancement opportunities across hospitality, golf, and agricultural operations.
• Positive Culture Be part of a professional team that values respect, collaboration, and excellence in service.

EEO Statement

The Virginian Golf Club L.C. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.