Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Noah Pierce - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

ABOUT OUR AGENCY:
The Noah Pierce State Farm Agency is a growing, community-focused insurance office based in Helotes, Texas, proudly serving Helotes, San Antonio, Boerne, Bandera, and surrounding areas. We’re looking for people who take pride in their work, enjoy helping others, and want to be part of a team that values both professionalism and genuine relationships.

Noah Pierce grew up in Rice Lake, Wisconsin, and attended Evangel University before moving to Texas with his wife, Becca. He began his insurance career as a licensed team member in his cousin’s State Farm agency, where he discovered a passion for serving clients, building trust, and developing strong teams. That experience led him to open his own agency in 2020.

Since then, the agency has grown steadily to a team of approximately 15 professionals across sales, service, leadership, and operations. We’re proud of the culture we’ve built—one rooted in accountability, support, and continuous improvement. As part of our long-term growth plan, we’re excited to be opening a second location in April 2026, creating new opportunities for advancement and leadership.

Our mission is to help individuals and families cut through life’s uncertainties and live with confidence—knowing their insurance coverage truly protects what matters most. We believe in education over pressure, long-term relationships over quick transactions, and showing up consistently for our clients and our community.

We’re seeking team members who are:

• Reliable, motivated, and eager to grow
• Professional, organized, and detail-oriented
• Comfortable building relationships and communicating with clients
• Team-oriented, with strong ownership and follow-through
• Interested in a long-term opportunity with room to develop
• Insurance experience is helpful, but not required. We care just as much about attitude, work ethic, coachability, and a desire to learn.

Why Join Our Team?

• Supportive leadership that genuinely invests in training and development
• A structured, well-run agency with clear expectations and growth paths
• A stable, expanding organization with long-term career opportunities
• A culture that values people, performance, and doing things the right way

If you’re looking for a role where your work matters, your effort is recognized, and you can grow alongside a strong, driven team—we’d love to connect with you.