Senior Specialist, Technical Account Manager

Job Description In Enterprise Technical Account Management (TAM), you will build and maintain strategic relationships with key clients, ensuring their satisfaction by resolving technical issues, optimizing their payment solutions, and delivering exceptional service with your technical expertise and strong interpersonal skills. Responsibilities Build and nurture long‑term relationships with key clients, serving as their primary point of contact for technical matters. Understand clients’ business needs and goals, proactively identify opportunities to optimize payment solutions, and ensure successful adoption and utilization of our products. Provide expert guidance and troubleshooting assistance, addressing technical inquiries, resolving issues promptly, and minimizing disruption to payment infrastructure through deep integration knowledge. Help upsell by conducting merchant demonstrations and technical training; hold workshops and refresher sessions on product offerings to keep clients up to date with new features. Lead and coordinate new payment solution implementations and technical migrations, working closely with cross‑functional teams to ensure timely and successful delivery. Act as a conduit between clients and internal teams, gathering feedback, documenting feature requests, and providing insights that drive continuous product improvement. Stay up to date with industry trends, emerging technologies, and regulatory changes in payments, sharing relevant insights with clients to help them navigate the evolving landscape. Qualifications 3+ years of experience in an analytical or technical role managing internal and external stakeholders, with effective presentation skills. Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) or equivalent practical experience in internet technologies and technical processes. Familiarity with payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT). Experience with API‑based integration methods and related tools/frameworks. Knowledge of front‑ and back‑end technologies (JavaScript, CSS, HTML, etc.). Excellent communication and interpersonal skills, able to engage with both technical and non‑technical stakeholders. Results‑oriented approach focused on delivering exceptional customer satisfaction. Knowledge of payments technology, compliance standards, and security protocols (e.g., PCI‑DSS, PSD2) is a plus. Willingness to travel occasionally to client sites as required. #J-18808-Ljbffr Dormont Manufacturing Co