Hospice Clinical Manager

Job Description

Job Description

HopeHealth is seeking an experienced Patient Care Manager for its HopeHealth Hospice & Palliative Care agency.

The Patient Care Manager will be responsible for the overall delivery of patient care services by the interdisciplinary team; will provide direction, supervision and support to team members. This position will manage our long term care hospice team primarily for Rhode Island South and Newport area and is based in Wakefield RI.

This is a full time 40 hours per week working 8am-4:30pm

Duties / Responsibilities:

Clinical Services

• The Patient Care Manager develops, administers, and oversees all aspects of the team and ensures the provision of high quality services to patients, families, care-givers and outreach to the community.
• Monitor and oversee the efficient and effective cost human, fiscal, and material resources.
• Ensures nursing care and overall provision of patient care by Team IDG members is coordinated, safe, competent, and effective.
• Ensures and guides appropriate orientation of team staff and identifies opportunities for staff to develop new competencies, along with remaining current on required competencies.
• Ensures effective communication of patient and family needs and ensures efficient coordination and provision of patient care 24/7.
• Represents the organization in the community.
• Assess and assign caseloads to clinical staff. Monitor staff performance to ensure achievement of established goals.
• Provides guidance, mentoring, support and field supervision. Acts as clinical resource for nurses and all other IDG members.
• Hires, supervises, monitors and evaluates all members of IDG. Responsible for performance reviews, clinical competencies, supervisory visit and all other performance related activities.

Performance Improvement/Regulatory

• Embraces and uses Performance Improvement principles and behavior.
• Collaborates with Quality and other managers in formulating, revising, implementing and evaluating organizational policies, procedures, goals, and objectives. Ensures nursing care is compliant with all regulations, standards, laws, and practice acts.
• Assists in budget development and accountable for ensuring adherence to budget guidelines and objectives. Reviews invoices as appropriate. Maintains appropriate resource management (human, fiscal, material).
• Ensures clinical documentation meets compliance with regulatory, quality, and reimbursement requirements. Ensures care plans are current, patient centered and meets patient needs 24/7.
• Acts as Administrator on Call (AOC) on a rotating basis.

Education / Experience:

• Registered Nurse with Bachelor's degree in Nursing.
• Evidence of applied knowledge in all state and federal insurance standards, regulations and accreditation standards.
• Three to five (5) years nursing experience with in-depth clinical knowledge to include a minimum of two years nursing experience in a Home Care/Hospice setting.
• Direct clinical supervisory experience required.
• Progressive experience with process improvement teams desired.
• The ability to achieve HPNA certification within one (1) year of employment.
• Preferred experience with process improvement teams desired.
• Currently licensed as an RN through the State Board of Nursing in Rhode Island and Massachusetts.
• Experience with electronic health records desirable.

What are the job benefits?

For your health and peace of mind:

• Medical, dental and vision insurance
• Retirement plan with employer contribution
• Pre-tax flexible spending account for healthcare and dependent care
• Disability coverage
• Discounts on voluntary insurance programs
• Life and long-term-disability insurance
• Mileage reimbursement

For your wellbeing:

• Paid time off (PTO) and paid holidays
• A caring culture that supports your wellbeing

  For your career:

• A robust orientation programs
• Educational assistance
• Reimbursement for certifications 
• HopeHealth Clinical Education Lab (continuing education)

Discover a career that transforms lives – including yours.

At HopeHealth, health care is more than a career choice. It’s a calling.

You can see it in our incredible team, who are as compassionate as they are talented. You can see it in the trust that our patients and families place in us every day.

And you can see it in our values – as a health care organization, and as an employer. At HopeHealth, we care deeply about every life we touch, including yours. We’re committed to giving employees the support they need to not only excel at their jobs, but to love what they do.

Join us, and you’ll be part of a team that inspires you, a workplace that invests in you, and a mission that brings hope and dignity to patients and families every day.

HopeHealth is a not-for-profit market leader in the areas of home health, palliative and hospice care serving Massachusetts and Rhode Island. Our family of brands include HopeHealth Hospice & Palliative Care, HopeHealth Community VNA

Our Hospice Care Team

HopeHealth’s hospice care team provides comfort and support to patients who are in the advanced stages of serious illness or nearing the end of life.

Join our team, and you’ll:

• Help patients and families make every moment count. Hospice is a special calling. Your work will help patients live as comfortably and fully as possible, and provide meaningful support for everyone in the family. As part of our team, you’ll provide patients, and their loved ones, with a peaceful end-of-life setting.
• Know that your expertise and unique perspective are valued. In our inclusive work culture, you’ll be free to work autonomously while feeling authentic support from your team. You’ll experience the mutual respect, collaboration and trust of a healthcare team that’s committed to going above and beyond for every patient – and for every member of the team.
• Enjoy a flexible work schedule and generous benefits.  Work full-time, part-time or per diem with scheduling flexibility to maximize your work/family life balance. Benefits include competitive compensation package, health care coverage, education reimbursement, and an employer-match retirement plan.
• Be part of a leading team. For over 40 years, HopeHealth Hospice has set the gold standard for end-of-life care. We’re the second-oldest hospice in the country, and one of the largest not-for-profit hospice providers in New England. We are committed to giving all of our employees the skills and support they need to deliver the best possible patient care.

HopeHealth is an Equal Opportunity Employer

Our Commitment to Diversity, Equity and Inclusion 

HopeHealth is committed to advancing diversity, equity and inclusion in the workspace. We believe that attracting, developing and empowering exceptional people will allow us to continue to deliver the best care for our patients and families. 

All qualified individuals – inclusive of race, color, religion, sex, gender, sexual orientation, national origin, age and ability – are warmly welcome at HopeHealth.