Disability Career Case Manager

Job Description

Job Description

The Disability Career Case Manager supports the basic needs and service coordination for Goodwill clients with disabilities seeking assistance with education, job training, internships and employment-related services. The Disability Career Case Manager will work closely with clients in developing internship/work experiences, service plans including goals for training, education, and employment as well as providing continued programmatic follow-up supports postplacement. The Disability Career Case Manager works closely with other Workforce Advancement professionals, the Texas Workforce Commission – Vocational Rehabilitation, and additional community partners in coordinating services provided within and outside of Goodwill. 

*This position is located at our South Austin location:  6505 Burleson Rd. ATX 78744

Role and Responsibilities

• Maintain client caseloads by supporting client’s development with respect to resume building, job applicants/job searching, interviewing and employment related soft skills. Maintain frequent contact with clients in accordance with agency policy and procedures. 
• Develop partnership with clients, a strengths-based/solution-focused assessment and individualized career plan that identifies short- and long-term goals and resources that support clients on their path towards their education, training and employment goals. Track and document goal acquisitions and support clients in their transition to the next steps according to their individual career plan. 
• Lead internship programs, contingent on program launch and funding. Focused on establishing employer relationships and leveraging pipelines to foster short term and long term work experiences for individuals with disabilities.
• Ensure compliance with Texas Workforce Commission – Vocational Rehabilitation program requirements.
• Apply extensive knowledge of regional labor market needs and trends which will support an evidence-based career path for clients. 
• Provide onsite job coaching, including skill development, workplace behavior, and accommodations to clients, specifically working with individuals with disabilities.
• Coordinate with appropriate social services professionals in delivering services necessary to support clients in achieving employment stability. 
• Intervene effectively and ethically in crisis, developing applicable interventions and follow-up plans to thoroughly address immediate and future needs while maintaining safety. 
• Enroll clients in programs, obtain information and complete reports to meet/exceed all performance targets as required by Goodwill and other funding sources. 
• Maintain complete and accurate records of all clients through CaseWorthy and other required client tracking databases. Strictly adhering to all data entry requirements set forth by Goodwill and other funding sources. Adhere to confidentiality protocols related to electronic and paper files and documents. 
• Coordinate and work collaboratively with GCT Career Advancement Team to connect clients with career advancement training and the Business Solutions team to connect clients with employment opportunities. 
• quality and integrity of Career Advancement Services in CaseWorthy. Pull reports as needed for department. 
• Participate in and contribute to community collaborations and inter-agency discussions that further the Goodwill mission and clients’ goals. 
• Other duties as assigned.

Supervisory Responsibility

This position does not have supervisory responsibilities

Required Skills & Qualifications 

• Bachelor’s degree (or higher) in education, business, or a social services related field. Associate degree with a minimum of 1 year experience working with clients in employment counseling, placement, education, or human services can substitute for the four-year degree. Minimum of 1 year experience with socially disadvantaged individuals 9e.eg. Homeless, ex-offenders, and low literacy, etc.) and individuals with disabilities.
• Must possess understanding of marginalization and how it impacts those Goodwill serves and employes.
• Knowledge of Goodwill services and of community resources and business networking preferred.
• Extensive experience with Microsoft Office (Word, Excel, PowerPoint, outlook), and other Social Medica applications.
• Valid drivers license, proof of valid insurance and ability to travel on work related business to meet client location/service delivery needs.
• Knowledge of client assessment skills, community resources coordination, career planning principles, employability skills, and crisis intervention.
• Ability to conduct and/or translate training sessions bilingually preferred.

Preferred Requirements

• Certification in Job Coaching or Vocational Rehabilitation (e.g., CRC – Certified Rehabilitation Counselor, CPRW – Certified Professional Résumé Writer) is a plus.
• Experience working with diverse populations, including individuals with intellectual disabilities, mental health challenges, or physical disabilities.
• Knowledge of ADA (Americans with Disabilities Act) and other workplace laws regarding disability inclusion and accommodations.
• UNT-WISE credential or a comparable credentialing program is required. This must be obtained after hire, with annual recertification required. Familiarity with its structure and reporting standards is beneficial.
• Experience with documentation and reporting processes tied to vocational or employment support programs is highly valued
• Fluency in American Sign Language (ASL) is preferred but not required..

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.
• While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
• The ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Equal Employment Opportunity Statement:

Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Background Check Requirement:

Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.