RNC Service Supervisor

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Full Time COGS Davenport, FL, US DEL-AIR Heating, Air Conditioning, Plumbing, & Electrical is an industry leader serving all of Greater Central Florida. Role Summary The RNC Service Supervisor is the field leader for startup and warranty technicians. This role works directly under the Startup / Warranty Manager and is responsible for making sure technicians show up prepared, do the work correctly, document it completely, and represent Del-Air professionally on every job. This role is the primary coach, accountability driver, and technical resource for the technician team. This role is responsible for fixing: Technicians completing jobs incorrectly or incompletely the first time Poor or missing Service Titan documentation after jobs are finished Repeat callbacks caused by incomplete diagnosis or sloppy workmanship Technicians who are not following safety, quality, or company standards Field issues that go unreported or unresolved because no one caught them in time The Supervisor is the first line of accountability for everything that happens in the field. If a technician needs direction, training, or correction — that starts here. Core Responsibilities 1. Field Oversight & Daily Execution Oversee technician work quality, job completion, and documentation throughout the day. Ride with technicians, visit job sites, and inspect completed work regularly to maintain standards. Make sure every job is closed out in Service Titan with accurate notes, photos, findings, parts used, and next steps before the technician leaves the site. Address incomplete, incorrect, or undocumented work the same day it is identified. Own builder and customer facing communication, issue resolution at a high standard Communicate field status updates to the Startup / Warranty Manager so the daily picture is always accurate. 2. Technical Direction & Quality Control Provide technical directions when technicians are stuck, unsure, or handling a difficult job. Support warranty cost control by reducing repeat truck rolls, incomplete jobs, unnecessary return visits, and avoidable labor caused by poor diagnosis or incomplete work. Troubleshoot, diagnose, and repair residential HVAC systems alongside or in support of technicians when needed. Reduce repeat callbacks by catching diagnostic and repair errors before the technician leaves the job. Identify recurring installation, equipment, or workmanship issues and report patterns to the Startup / Warranty Manager. Ensure all work meets local codes, manufacturer requirements, and Del-Air quality standards. 3. Technician Coaching & Development Coach technicians daily on quality, professionalism, documentation, and customer interaction. Provide on-the-job training when technicians need skill development or are handling new types of job. Give clear, consistent feedback so technicians know exactly what is expected and where they need to improve. Support the Startup / Warranty Manager with technician performance documentation, corrective action, and recruitment input. Help new technicians onboard and make sure they are field-ready before they run jobs independently. Work with Dispatch daily to make sure technicians are scheduled by skill level, location, and job type. Flag capacity issues, scheduling conflicts, or workload imbalances to the Startup / Warranty Manager early. Make sure technicians have the tools, parts information, and job details they need before leaving for a job. Reduce technician downtime caused by unclear job assignments, missing information, or avoidable revisits. 5. Vehicle, Safety & Company Standards Oversee assigned service vehicles and ensure technicians maintain and operate them per company policy. Maintain a safe work environment and always enforce safety standards in the field. Ensure technicians follow all Del-Air policies, procedures, and customer-service expectations. Other duties as assigned by the Startup / Warranty Manager. Performance Standards 1. Field Execution Quality First-time completion rate for the technician team improves quarter over quarter. Incomplete or undocumented jobs decrease. Make sure every job is closed out in Service Titan with accurate notes, photos, findings, parts used, next steps, responsibility, and the facts needed to classify the job correctly. Confirm technicians document the facts needed to properly classify each job as warranty, billable, builder responsibility, homeowner responsibility, callback, or incomplete. 2. Repeat-Call Reduction Callbacks and repeat visits caused by field errors or missed diagnosis decrease. Recurring field issues are identified and escalated before they become patterns. Technicians receive regular, documented coaching and feedback. Technician downtime, avoidable revisits, and incomplete job duration decrease. New technicians are field-ready within defined onboarding timeframe. Technician performance issues are caught and addressed early. 4. Field Communication Provide accurate same-day field updates to the Startup / Warranty Manager so Customer Experience has the information needed for builder and customer communication. Issues are escalated before they become builders or customer complaints. Dispatch receives timely and accurate schedule and capacity information. 5. Safety & Compliance Zero preventable safety incidents in the field. Vehicle maintenance and policy compliance is consistent. Del-Air standards are followed on every job without exception. 6. Adherence to Company Policy Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace. Ensure regular and reliable attendance. Ensure compliance with all company policies and procedures. 7. Contribute to Other Organizational Duties (as needed) Responsible for special projects as requested by management and other duties/responsibilities as assigned to meet the ongoing needs of the organization Qualifications Five or more years of residential HVAC service field experience. Two or more years of supervisory, lead technician, or team leadership experience; or equivalent combination of education and experience. Strong technical knowledge of residential HVAC systems, including ability to read, interpret, and train on manuals, schematics, wiring diagrams, and control circuits. EPA Certification required. Knowledge of local codes required. Strong coaching, communication, and accountability skills. Working knowledge of Microsoft Office and Service Titan or similar business systems. Valid driver's license and ability to meet company auto guidelines to operate a company-owned vehicle. Eligible to legally work in the United States. Ability to speak Spanish preferred. Must successfully complete a background check and drug screen. We are an Equal Opportunity Employer and a Drug-Free Workplace #J-18808-Ljbffr