Loan Servicing Manager

Manager of Loan Administration & Processing

Vontive is a growing FinTech company focused on leveraging our proprietary technology to make accessing capital fast and simple for real estate investors involved in fix-and-flip projects or rental properties purchases. Vontive recently internalized its loan servicing operations and is now developing a robust loan servicing unit with a clear strategy for expanding its capabilities and responsibilities.

Vontive seeks a Manager of Loan Administration & Processing, who is a dedicated people leader and operations expert—to take immediate ownership of a core segment of our loan administration and processing function. This role is crucial for scaling our operational capacity and ensuring high-quality, compliant servicing.

Key Responsibilities

• Oversee and reconcile daily ACH activity through the Willow (servicing) platform, serving as the final point of escalation for payment exceptions and returns
• Lead the processing and quality control of all non-standard payments, including wire transfers, checks, and manual adjustments
• Own the process for quality-check payoff quotes within 24-hour SLA
• Coordinate payoff approvals with capital partners
• Serve as the subject matter expert to manage the execution of complex transactions, including loan modifications, assumptions, and ownership transfers
• Direct the processing of balance adjustments and interest rate changes
• Manage the full Escrow function, overseeing disbursement analysis and coordinating tax and insurance payments
• Coordinate Insurance tracking with 3rd party provider and maintain accurate record of FPI in servicing system
• Ensure the accuracy and integrity of accurate loan-level data across origination and servicing platforms
• Supervise the timely Verifications of Mortgage and IRS tax reporting (1098s)
• Own the design and implementation of automated exception reporting and payment monitoring protocols to proactively mitigate risk
• Drive the strategic growth of the loan administration function, taking responsibility to build, onboard, and train the initial loan administration team as the portfolio expands

Ramp Plan Requirement: Must be willing to commit the first 30-60 days to intensive shadowing of current analysts, managing a small, controlled caseload for hands-on learning, and participating in joint process reviews with the existing leadership.

Required Qualifications

• 4-6 years of experience in mortgage servicing and operations, with a strong emphasis on loan administration, payment processing, and team leadership
• Proven track record of managing, coaching, and scaling high-performing operations teams
• Expert knowledge of mortgage payment application and interest calculations
• Experience with construction loan draw processing and disbursements
• Strong understanding of ACH operations and return codes
• Proficiency with servicing platforms and payment processing systems
• Detail-oriented with proven accuracy in financial transactions
• Expertise in Process Re-engineering, SLA/Queue Management, and Compliance
• Ability to commute to San Antonio office (hybrid)
• Bachelor's degree or equivalent

Benefits

• Competitive salary and compensation package
• Comprehensive medical, dental and vision coverage
• Monthly fitness stipend
• Healthy snacks, beverages and meals at the office
• Company-sponsored events and volunteering opportunities
• Unlimited PTO
• Short- and long-term disability coverage
• Life insurance policy

At Vontive, you will find a team committed to diversity, inclusion, and values of:

Integrity: Always demonstrating the highest ethical standards.

Accountability: Consistently delivering on our commitments to our clients, partners, communities, and each other.

Candor: Creating an environment where people are heard when they speak up, and where trust, honesty, and respect are at the forefront of our relationships.

Prudence: Always acting in the best interest of our stakeholders and for the long-term integrity of the business.

Execution: Managing our priorities, decisions, and work to aggressively grow the business in fulfillment of our mission.

Culture: Valuing and promoting diversity in our hiring, through our business practices, and by giving back to our communities.

Empowerment: Trusting each other to always do the right thing.

Vontive is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.