Scheduling Coordinator

Job Description

Job Description

Scheduling Coordinator

SYNERGY HomeCare of Southeast Texas & The Lakes Area

Join a Team That Makes a Difference Every Day

At SYNERGY HomeCare , we are united by one purpose: to provide wholehearted, life-energizing care that allows our clients to remain safe, comfortable, and independent in their own homes. Behind every successful caregiver and every satisfied client is an exceptional Scheduling Coordinator who keeps everything running smoothly.

If you're organized, thrive in a fast-paced environment, enjoy solving problems, and love helping people, we'd love to meet you.

Ask Yourself...

• Do you enjoy serving others?

• Are you highly organized and detail-oriented?

• Do you excel at coordinating schedules and solving last-minute challenges?

• Do you enjoy building strong relationships with caregivers and clients?

• Can you remain calm and professional while managing multiple priorities?

If you answered yes , you may be the perfect fit for our team.

Position Summary

The Scheduling Coordinator is responsible for coordinating caregiver schedules, ensuring client shifts are fully staffed, maintaining accurate scheduling records, and providing exceptional customer service to both caregivers and clients. This role is vital to delivering the high-quality care that SYNERGY HomeCare is known for throughout Southeast Texas.

What We Offer

• Competitive hourly pay (based on experience)

• Paid Time Off (PTO)

• Paid holidays

• Medical, Dental and Vision Insurance

• Opportunities for career growth and advancement

• Ongoing training and professional development

• Supportive work environment

• Recognition and appreciation programs

• Meaningful work that positively impacts lives every day

Primary Responsibilities

• Schedule and coordinate caregiver assignments based on client needs, caregiver skills, availability, and geographic location.

• Ensure all client shifts are staffed while minimizing overtime and travel time.

• Maintain daily communication with caregivers, clients, and office staff regarding scheduling updates.

• Confirm caregiver availability, vacations, sick leave, and time-off requests.

• Manage call-offs, emergencies, and last-minute scheduling changes with professionalism and urgency.

• Match caregivers with clients based on personalities, experience, and care needs.

• Maintain accurate scheduling documentation within AxisCare.

• Monitor caregiver compliance with required training, credentials, and certifications before scheduling assignments.

• Assist with new client starts and caregiver introductions.

• Perform scheduling quality assurance to ensure all visits are properly staffed and documented.

• Participate in the on-call rotation as needed.

• Provide exceptional customer service while representing the SYNERGY HomeCare mission and values.

QualificationsEducation

• High School Diploma or GED required.

• Additional education in healthcare, business, or office administration is a plus.

Experience

• Minimum one year of scheduling experience preferred.

• Home care, healthcare, staffing, or customer service experience strongly preferred.

• Experience using scheduling software such as AxisCare is a plus.

Skills

• Outstanding customer service and relationship-building abilities.

• Strong organizational and time management skills.

• Excellent verbal and written communication.

• Ability to prioritize multiple tasks in a fast-paced environment.

• Strong problem-solving and critical-thinking skills.

• Proficiency with Microsoft Office and computer systems.

• Ability to maintain confidentiality and professionalism.

Personal Characteristics

We're looking for someone who is:

• Compassionate

• Dependable

• Self-motivated

• Detail-oriented

• Adaptable

• Positive and team-focused

• Able to remain calm under pressure

• Passionate about serving seniors and families

Why Choose SYNERGY HomeCare?

At SYNERGY HomeCare of Southeast Texas & The Lakes Area, we believe that caring starts with our employees. We invest in our team because we know that when our employees feel valued, our clients receive the highest level of care.

Every schedule you create helps someone remain safely at home, gives a caregiver meaningful work, and supports families when they need it most.

If you're ready to join a company where your work truly matters, we'd love to hear from you.

Apply today and experience the SYNERGY HomeCare difference!