Technical Account Manager IV

Technical Account Manager IV

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.

The Technical Account Manager (TAM) serves as the primary post-sales technical owner for assigned customer accounts. The TAM is responsible for coordinating technical activities, managing escalations, and ensuring alignment across IGT support, engineering, and delivery teams. The role does not perform hands-on delivery but owns orchestration and customer confidence.

Responsibilities:

• Acts as technical owner for assigned accounts
• Manages complex environments
• Serves as escalation point
• Leads coordination across teams
• Provides guidance to TAM 3 Customer Technical Ownership
• Serve as primary technical liaison
• Maintain deep understanding of environments
• Own coordination and communication
• Proactive Engagement & Planning
• Lead technical reviews
• Identify risks and trends
• Support upgrades and deployments
• Recommend optimization improvements
• Technical Coordination & Escalation
• Own incident communication
• Coordinate issue resolution
• Ensure follow-up and closure
• Drive root cause awareness

Success Measures:

• Customer satisfaction
• Effective escalation management
• Reduction in reactive issues
• Alignment between expectations and execution

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• Significant experience in customer-facing technical roles (TAM, SE, Systems Engineering)
• Deep understanding of enterprise software, infrastructure, and IT operations
• Experience managing large-scale or complex customer environments
• Strong executive communication, organizational, and leadership skills

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

At IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $113,770 – $130,000 USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable. Base pay is one component of IGT's total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.