Epique rewards representative

Division/Department: Fond du Luth Casino - Marketing

Location: Fond du Luth Casino - Onsite

Reports To: Épique Rewards Supervisor

Probationary Period: 90 days – Full time; 120 days – Part time

FLSA Status: Non-Exempt (hourly)

Classification: Class A Gaming Licensure

Driver’s License: No Driver’s License required.

Rate of pay: $15.00 to $15.55

Responsibilities

• Provide friendly and professional assistance to casino players, addressing inquiries and resolving issues promptly.
• Assist players with signing up for the Épique Rewards program and explain benefits clearly.
• Foster positive relationships with players to ensure a welcoming and engaging experience.
• Accurately enter and update player information into the casino’s database.
• Ensure all player details are correct and up-to-date, maintaining the integrity of the data.
• Inform players about ongoing promotions and special offers to encourage engagement.
• Effectively communicate with players via phone, email, or in-person to provide updates on their rewards status and upcoming offers.
• Work closely with other casino departments to ensure smooth operations and player satisfaction.
• Provide feedback to management on program effectiveness and opportunities for improvement

Qualifications

• High School Diploma or GED is required.
• Experience working within a customer service role is preferred.
• Demonstrated positive customer service, communication and listening skills.
• Skill in data entry
• Ability to communicate effectively orally and in writing is required.
• Ability to work independently and establish priorities is required.
• Attention to detail and accuracy is required.
• Ability to obtain a gaming identification badge to work in and around Casino property and facilities.
• Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
• Must attend all mandatory department training.
• Must attend all required Title 31 and/or SAR training.
• Ensures confidentiality of financial records and all records for employees, band members and/or clients.
• Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
• Some travel may be required.

• Sedentary work with walking and standing required.
• Subject to inside environmental conditions, including work in a smoking environment.
• Lifting, bending and carrying up to 25 pounds, standing and or sitting for long periods of time.

The Fond du Lac Band of Lake Superior Chippewa, Nagaajiwanaang (Where the water stops), is one of the six Bands of the Minnesota Chippewa Tribe and a proud sovereign Ojibwe nation. We strive to be a diverse, supportive, and inclusive workforce that employs Fond du Lac Band members, native peoples, and those from our surrounding communities.

As one of Carlton County's largest employers, the Fond du Lac Band is dedicated to elevating the community through a broad spectrum of programs and enterprises including our gaming facilities, tribal government, health services, and education that promotes our language, culture, and the preservation of our natural resources.

The Fond du Lac Band is an employer that cultivates the growth of our employees and our programs; a place where you can develop your skills and gain experience that will positively impact the lives of those who call the Fond du Lac Band home. Our hiring practices follow tribal employment rights outlined in Fond du Lac Ordinance #12/94 (TERO).

Join the Fond du Lac Band of Lake Superior Chippewa in our mission to preserve and promote our community while contributing to its vibrant future.