Patient Advocate

Billing Advocate Amaze Health delivers concierge-style virtual care that feels like having a trusted "doctor friend" on call 24/7, for everything from sudden illnesses to chronic conditions and mental health. As a true partner, we simplify the healthcare maze, guiding patients with clarity, compassion, and confidence while empowering them to take control of their health. Beyond treatment, we provide partnership, helping people feel heard, supported, and cared for throughout their journey. Join us as we transform healthcare, one patient at a time. We are seeking a dedicated Billing Advocate to join our team and support patients in navigating complex medical billing challenges. In this unique role, you will review Explanation of Benefits (EOBs), itemized receipts, and related documents to identify potential errors such as upcoding, balance billing, or incorrect application of benefits. Acting as a neutral third party, you will collaborate with healthcare facilities and insurance companies to advocate for corrections, ensuring patients receive accurate resolutions without us directly handling billing or claims processing. This position requires strong analytical skills, attention to detail, and a passion for patient advocacy in a fast-paced telehealth environment. This role is perfect for someone who finds purpose in helping others navigate complex systems, enjoys meaningful connections, and thrives in a collaborative, office-based environment. Responsibilities Review patient-submitted EOBs, itemized receipts, and billing statements for red flags, including upcoding, balance billing, incorrect benefit application, and other discrepancies. Analyze health plan documents, such as Summary Plan Descriptions (SPDs), to verify proper benefit application and compliance. Act as a third-party advocate by contacting healthcare facilities to request rebills, correct information, or resolve errors. Follow up with insurance providers to confirm accurate processing and address any insurer-side mistakes. Communicate clearly and empathetically with patients via messaging to explain findings, next steps, and resolutions. Document all reviews, communications, and outcomes in our internal systems for compliance and tracking. Collaborate with internal teams to escalate complex cases involving appeals or persistent issues. Stay updated on industry regulations, billing practices, and health plan variations to enhance advocacy effectiveness.