Order Management Specialist

Location 4143 Rider Trail North,Earth City, MO, 63045,United States Base Pay $20.00 / Hour Job Category Plant Employee Type Full-Time Non-Exempt Description Beltservice Corporation has an immediate opening for an Order Management Specialist on 1st shift (Monday through Friday 8:00 a.m. to 4:30 p.m. ). The Order Management Specialist is responsible for the accurate and timely processing, release, and maintenance of customer and production orders throughout the manufacturing process. This role serves as a critical link between Sales, Production, Planning, Customer Service, and Supply Chain by resolving order issues, maintaining system integrity, supporting ERP processes, and facilitating communication that enables on-time delivery and exceptional customer service. The ideal candidate will embody our Company’s Core Values : Get it Done - Complete the task at hand with minimal supervision. Be a team player who is self-sufficient. Solve problems with a can-do attitude. Be positive and "all-in" when doing your job. Raise the Standard - Strive to continuously improve yourself and the organization around you. Do not accept mediocrity. Be open to learning and be willing to teach. Have vision and understanding to be the best in the industry. Do the Right Thing - Put the greater good above all else. See the big picture and know the value of honesty and integrity. Be both humble and confident. Lead by example. Passion for Service - Be responsive and dedicated to the customer. Do not over promise. We measure success in this role through a variety of indicators , including: 1) production order accuracy, 2) on-time order release, 3) reduction in order-related production disruptions, 4) ERP data integrity, 5) timely resolution of order issues, 6) support of on-time customer shipments, and 7) continuous improvement participation and implementation. Responsibilities & Duties Order Processing & Management Monitor and manage the Order Management mailbox, order tracking systems, and associated workflows. Create, revise, and manage production order change requests as customer or operational needs evolve. Make necessary corrections to sales orders and production orders to maintain system and production accuracy. Issue and maintain sub-production orders as required . Ensure order configuration accuracy and resolve system-related order issues prior to production release. Production Scheduling & Support Coordinate with Planning, Scheduling, and Production teams to identify and resolve order-related constraints affecting delivery performance. Monitor priority and late orders, communicate status updates, and coordinate recovery plans to support on-time shipment goals. Obtain revised production dates when necessary and communicate updates to Sales and Customer Service teams. Assist with order prioritization activities that support efficient manufacturing flow and customer commitments. Investigate production challenges that originate from order configuration, master data, scheduling, or ERP system processes. ERP & Process Administration Serve as a subject matter resource for Microsoft Dynamics 365 Finance & Operations (F&O) order management processes. Support ERP user training, troubleshooting, and process adoption efforts across Sales, Customer Service, Production, and Planning teams. Assist with new item creation, master data maintenance, and data integrity initiatives. Identify opportunities to improve system functionality, workflow efficiency, and process standardization. Participate in testing and implementation of system enhancements and process improvements. Cross-Functional Support Act as the primary liaison between Sales and Operations for order-related issues. Coordinate communication among stakeholders to ensure timely resolution of customer and production concerns. Support continuous improvement initiatives focused on quality, delivery, cost reduction, and operational effectiveness. Prepare reports, metrics, and analyses that support decision-making and order flow visibility. Qualifications Supply Chain, Operations Management, or related field experience preferred. Experience in manufacturing, production planning, order management, customer service, or supply chain functions. Strong knowledge of ERP systems, preferably Microsoft Dynamics 365 Finance & Operations (F&O). Advanced proficiency in Microsoft Excel and Microsoft Office applications. Working knowledge of manufacturing processes, inventory management, BOM structures, and production routing concepts. Ability to develop Beltservice product and manufacturing knowledge rapidly. Knowledge, Skills, & Abilities Strong problem-solving and analytical thinking skills . Excellent verbal and written communication skills. Strong attention to detail and commitment to data accuracy. Self-motivated with the ability to work independently and prioritize effectively. Ability to influence and collaborate across multiple departments. Strong organizational skills with the ability to manage multiple projects simultaneously. Process-oriented mindset with a focus on continuous improvement and standardization. Proficiency in ERP systems and business software applications. Ability to identify root causes and implement sustainable solutions. Starting wage at $20.00/hour with weekly pay and annual increases at the anniversary date. Full benefits package, including: medical, vision, dental, short-/long-term disability, life. Paid Time Off (PTO). 401(k) plan with company match, Profit Sharing. #J-18808-Ljbffr