Customer Service/Warehouse Associate

Job Description

Job Description

Customer Service/Warehouse Associate

BENEFITS: Medical, Dental, Vision, 401K

Shift: 7:30-4:30 with a 1-hour meal break. While this is the standard schedule, some flexibility with days and hours may be available.

AHF Products has a job opportunity for a CSR/Warehouse Associate to be located in Silverthorne, CO. Reporting to the Branch Manager, the CSR/Warehouse Associate will play a crucial role in the day-to-day sales activities of the branch.

JOB DUTIES:

• Deliver exceptional customer service throughout the sales and order fulfillment process.
• Greet customers, answer phones, and maintain a professional appearance and attitude.
• Process customer orders accurately and maintain order status updates.
• Communicate order status, ETAs, and delivery information to customers.
• Resolve customer issues promptly and professionally.
• Coordinate with sales representatives, managers, and team members.
• Schedule deliveries and complete assigned projects and administrative tasks.
• Process shipping, receiving, inventory transfers, cycle counts, and related documentation.
• Maintain inventory accuracy, organize stock, and operate material-handling equipment as needed.
• Follow company safety, quality, and operational procedures while maintaining a clean and organized work area.
• Other duties as assigned.

JOB QUALIFICATIONS:

• Must be 18 years of age. 
• High school diploma or equivalent 
• Forklift certification or willing to obtain certification.
• Distribution environment experience preferred.
• Good basic math skills (including ability to take accurate measurements).
• Proficient with Windows based computer applications.  
• Must be able to work overtime as necessary.  
• Excellent organizational skills with attention to detail. 
• Positive attitude and strong work ethic.  
• Strong interpersonal skills in dealing with employees and clients.  
• Ability to perform well in a detail oriented, fast paced environment. 

PHYSICAL DEMANDS:

• Frequently, working in extreme weather conditions (hot and cold).  
• Occasionally, you will be expected to lift up to 50-75 pounds.  
• Occasionally, working outside for a certain period of time.  

MENTAL DEMANDS:

• Think analytically
• Make decisions
• Develop options and implement solutions
• Work with a team
• Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
• Attention to detail
• Communicate effectively
• Multitask in a fast-paced environment
• Work with a sense of urgency

Compensation range = $24 - $26/hr

  AHF PRODUCTS :

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce®, Armstrong Flooring™, Hartco®, Robbins®, LM Flooring ®, Capella®, HomerWood®, Hearthwood®, Raintree®, Autograph®, Emily Morrow Home®, tmbr®, Crossville®, and Crossville Studios®. Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract®, Armstrong Flooring, Parterre®, Crossville® and Crossville Studios®. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.