Service Manager

Department: Service

Reports To: Regional Service Manager

Purpose:

Our client is seeking an experienced Service Manager to oversee service operations within the dealership to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Key Responsibilities:

• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Assists with the development and training of service personnel and complete performance reviews of service staff
• Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Monitors service sales monthly to ensure achievement of budgeted sales and profit goals
• Participates in the development and execution of the Corporate Service Marketing Plan
• Coordinates customer clinics, field days and related promotional events
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensure all departmental tools, equipment, and vehicles are in good order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• May assist the Corporate Service Manager in developing processes and procedures and to develop and follow an annual Service Department budget
• Manage all supporting staff in the Service Department
• Manage expenses in the Service Department
• All other duties assigned

Experience, Education, Skills and Knowledge:

• 3+ years' experience in Service Department Management role
• Equipment/Construction background preferred.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills
• High School Diploma or Equivalent Experience