Lead Supervisor

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers, we make beautiful things crafted to last. Brand Ambassador Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience Serves as a Brand Ambassador embodying Coach values and increasing brand awareness Leads implementation of company initiatives and supports full operation of the business Maintains a growth mindset for business and personal development initiatives Create Winning Teams / Drive Results Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience and an inclusive culture among the team Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance and implement individualized team development to increase overall customer experience Exemplifies strong business acumen and executes forward‑planned strategies to achieve leadership’s initiatives surrounding store goals / KPIs Supports the store with recruiting, interviewing, performance evaluation, high‑level training as needed Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals Adheres to and enforces team compliance of company policies and procedures in addition to store operational procedures Customer Focused (Internal and External) Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners Creates a customer‑centric culture that prioritizes customer satisfaction and mentors team on clienteling strategy to build long‑term relationships to meet business goals Provides HR and conflict resolution support to team and in district in the absence of leadership team Champions the company resources to support a healthy work environment for internal customers Qualifications & Requirements 1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds What Coach Can Offer You An inclusive, innovative, and fun working environment Internal mobility & career progression One paid volunteering day per year and opportunities to volunteer with global projects Learning & development opportunities with our Ambassador Programme Equity, inclusion & diversity initiatives which include employee resource groups & regional inclusion councils Attractive employee discount Our Competencies for All Employees Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback; lets people know where they stand; faces up to people problems on any person or situation quickly and directly; is not afraid to take negative action when necessary Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings Customer Focus : Dedicated to meeting the expectations and requirements of internal and external customers; uses customer information for product and service improvements; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything Our Competencies for All People Managers Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future‑oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team Tapestry is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. England, United Kingdom of Great Britain and Northern Ireland #J-18808-Ljbffr FashionUnited Group