Intake Coordinator

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The Intake Coordinator reviews new cases and calls patients to verify demographic information following CMS policies. You will input cases in system after information is confirmed. You will assign cases to registered nurses for initial SOC assessment completion and assure submission of all documentation. You will coordinate with insurance providers to verify coverage and obtain necessary authorizations. You will report to the Home Health Intake Supervisor.

Key Responsibilities:

• Review incoming referrals and new cases to ensure accuracy and completeness.
• Contact patients to verify demographic, clinical, and insurance information following CMS policies and compliance standards.
• Assign cases to Registered Nurses for Start of Care (SOC) assessments and monitor progress to ensure documentation is submitted within required timeframes.
• Coordinate with insurance providers to verify benefits, confirm coverage, and obtain prior authorizations when needed.
• Serve as a liaison between patients, clinicians, referral sources, and internal departments to support smooth transitions into care.
• Track authorization statuses and follow up promptly to avoid delays in service.
• Maintain organized and accurate records for all incoming referrals, communications, and case assignments.
• Communicate promptly with clinical leadership regarding any barriers, missing documentation, or issues affecting case acceptance.
• Provide excellent customer service to patients, families, referral partners, and internal team members.

Required Qualifications:

• 1+ years of customer service experience
• Experience with Microsoft Office Suite (Word, Outlook, Excel, and Teams)
• Competence in addressing and resolving issues that may arise during the intake process.
• Bilingual (English and Spanish speaker)
• Must be passionate about contributing to an organization focused on improving consumer experiences

Preferred Qualifications:

• Experience with Wellsky/Kinnser software.
• Previous work in healthcare environments such as hospitals, clinics, or home health agencies.
• Experience managing patient admissions, including collecting and verifying patient information.

Additional Information:

• Schedule: Monday and Tuesday off. Wednesday and Thursday 11:30am-8:00pm, Friday 3:30-finish, Saturday and Sunday full 8 hour day.
• On-site requirement: Must be available to commute to branch if needed.

Scheduled Weekly Hours

40

Pay Range

$39,000 - $49,400 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.