Benefits Advisor

Duties Duties Include But Are Not Limited To The Following: Provide information and guidance to plan administrators, service providers, participants, beneficiaries, the public, and other agencies about ERISA and related laws. Respond to inquiries from the public, Members of Congress, and the Executive Secretariat regarding field office activities. Evaluate regional offices' technical assistance and customer service program by conducting comprehensive reviews for policy compliance, completing regular quality reviews, and providing written reports with recommendations. Conduct research and fact‑finding, analyze data, review eligibility or entitlement to benefits, and prepare clear responses by examining relevant records. Participate in special projects to analyze customer assistance, advocacy, and education policies; identify program deficiencies and emerging concerns; review relevant regulations, interpretations, enforcement outcomes, and research; provide outcomes to Supervisor/Team leader Requirements Conditions of employment Must be at least 16 years old. Must be a U.S. Citizen. Candidate required to obtain the necessary security/investigation level. Requires a probationary period if the requirement has not been met. Qualifications IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Position titles alone cannot be used to determine if you are qualified. Please list dates in MM/DD/YY format. This is imperative in determining if whether you have at least one year of creditable specialized experience. Dates will not be assumed. GS-11: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-9 in the Federal Service. GS-12: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-11 in the Federal Service. Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Must Have : Qualifying specialized experience for GS-11 includes: All applicants must have experience working in a customer service environment, such as a call center representative, help desk agent, or front office specialist. This includes providing information or assistance, resolving questions or complaints, and communicating clearly in writing and over the phone with a wide range of customers. AND 2 Out Of 3 From The Below: Experience building and maintaining working relationships with tact, empathy, and professionalism, including effectively engaging individuals who are difficult, hostile, or distressed, and collaborating respectfully with people of varied perspectives and experiences. Experience reviewing and evaluating information for accuracy. Experience using research and analytical methods to identify and analyze problems. OR Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related Must Have : Qualifying specialized experience for GS-12 includes: All applicants must have experience working in a customer service environment, such as a call center representative, help desk agent, or front office specialist. This includes providing information or assistance, resolving questions or complaints, and communicating clearly in writing and over the phone with a wide range of customers. AND 3 Out Of 4 From The Below: Experience building and maintaining working relationships with tact, empathy, and professionalism, including effectively engaging individuals who are difficult, hostile, or distressed, and collaborating respectfully with people of varied perspectives and experiences. Experience reviewing and evaluating information for accuracy. Experience using research and analytical methods to identify and analyze problems. Experience delivering educational information, (e.g., drafting materials, conducting briefings or presentations, and responding to questions) tailored to the audience and subject matter. Education Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service. If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum coursework requirements for this position. Click Additional information The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work‑related benefits and rights for all workers. Refer To These Links For More Information: As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: This position is inside the bargaining unit. If the duty location is within the Washington, D.C. metropolitan area, the position will be included in the Local 12, AFGE bargaining unit. If the duty location is outside the Washington, D.C. metropolitan area, the position will be included in the NCFLL bargaining unit. For more information, For more information, click Based on agency needs, additional positions may be filled using this vacancy. All Department of Labor employees are subject to the provisions of the Drug‑Free Workplace Program under Executive Order 12564 and Public Law 100-71. Reasonable Accommodation (RA) Requests If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case‑by‑case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Candidate qualifications Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full‑time, part‑time or intermittent. Contact the hiring agency for more information on the specific benefits offered. #J-18808-Ljbffr