Front Office Agent

Front Office AgentThe Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.Essential functions include, although are not limited to:Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectivesHosting and welcoming guests with a friendly and sincere demeanorAssisting with guest check-in and out process, as well as folios, invoicing and billingThinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectationsCommunicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlesslyMaintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requestsQualifications:High School Diploma or equivalent, Bachelor's Degree preferredMinimum of two years' experience in a hotel operations environmentMinimum of two years' experience in customer servicePossess basic math skills and have the ability to accurately handle billingAbility to communicate clearly and speak, read, write and understand English wellAdvanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occurPhysical requirements:Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.The pay scale for Front Office Agent position is $20 per hour. This pay scale reflects the base hourly wage and does not include incentive pay such as commissions, piece rates, gratuities, or similar forms of compensation that Montage may reasonably expect to pay for the position.In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.