Maintenance Technician

POSITION PURPOSE

To repair and maintain the physical structure of the resort and provide technical and administrative support to the Maintenance Dept.

ESSENTIAL RESPONSIBILITIES

• Perform minor and routine painting, plumbing, electrical wiring, and other related maintenance activities, using hand tools.
• Perform preventative maintenance for guest rooms, including vinyl repair, touch up paint, minor furniture repair, tub caulking, tile repairs, etc.
• Perform preventative maintenance for ice machines, refrigerators, kitchen equipment, laundry equipment, HVAC guestrooms, meeting rooms, the swimming pool and hot tub.
• Perform plumbing repair, laundry equipment repairs, preventative maintenance on all exhaust fans and supply, monitor energy conservation.
• Replace air conditioner filters.
• Repair vacuum cleaners and any other small equipment upon request.
• Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings.
• Understand and respond to all guest needs and requests in a timely and professional manner.
• Immediately report all suspicious occurrences and hazardous conditions.
• Always maintain the cleanliness of work areas.
• Practice safe work habits at all times, to avoid injury to self and others.
• Perform other tasks, including cross‑training, as directed.
• Display strong general mechanical ability.
• Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks.
• Use the lockout/tagout system before performing and maintenance work.
• Notify management concerning the need for major repairs or additions to lighting, heating, and ventilating equipment.
• All other duties as assigned by manager or supervisor.

PHYSICAL DEMANDS

• Noise and vibration are sufficient noise, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing, and/or sufficient vibration to cause bodily harm if endured day after day.
• Environmental conditions are both, inside and outside, a job is considered both if the activities occur inside or outside in approximately equal amounts. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well‑paced mobility for up to four (4) hours in length.
• Must be able to exert well‑paced ability to reach other departments of the hotel on a timely basis.
• Must be able to exert well‑paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 75 lbs. occasionally.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend, stoop, squat and stretch to fulfill tasks occasionally.
• Requires manual dexterity to use and operate all necessary equipment.
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

SUPPORTIVE FUNCTIONS

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Any other duties as requested by direct and indirect supervisors.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, both verbal and written.
• Must have excellent customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computer skills.
• Must possess basic computational ability.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Self‑driven and able to work independently.
• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
• Work with a variety of situations.
• React quickly in emergency situations and make decisions that may involve large expenditures or the safety of others.
• Must be able to read and interpret drawings, diagrams, and design plans of all trades.

EDUCATION

High school or equivalent education required. English fluency required.

EXPERIENCE

Must have three to five years of experience in general building trades, with technical building maintenance (commercial) background preferred.

LICENSES OR CERTIFICATIONS

• Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.
• Licensed in a trade preferred (plumbing, electrical, HVAC, carpentry, etc.)