SOC Security Technology Supervisor

GardaWorld Security Services is Now Hiring a SOC & Security Technology Supervisor! We are hiring a SOC & Security Technology Supervisor to lead daily Security Operations Center (SOC) functions while supporting field security operations in a fast-paced, high-visibility environment. This is a hands-on working supervisor role—you will actively monitor systems, coordinate incidents, and support both SOC Operators and Security Officers during your shift. You’ll play a key role in ensuring: Accurate incident monitoring and escalation Effective use of security technology Strong coordination between SOC and field teams Consistent operational standards across the team Key Responsibilities SOC Operations (Lead + Hands-On) Supervise SOC Operators during assigned shifts Monitor alerts, incidents, and system activity in real time Ensure proper triage, prioritization, and escalation Act as escalation point for complex incidents Maintain shift coverage and operational readiness Security Operations Support Support supervision of Security Officers and field teams Coordinate real-time communication between SOC and field staff Reinforce response standards and professionalism Assist with deployment awareness during incidents Security Technology Operations Operate and support systems including: CCTV / video surveillance Access control Alarm monitoring Assist with troubleshooting and issue escalation Ensure consistent and proper system use by SOC staff Continuous Improvement & Technology Support Stay informed on emerging threats and security technology trends Partner with internal teams and vendors to support system improvements Provide feedback on system usability and performance Promote consistent and effective use of SOC tools and systems Cross-Functional Coordination Work with internal teams: Security Operations Facilities IT / Technology Event Operations Coordinate with external partners and vendors as needed Ensure clear communication during incidents and operational changes Coaching & Team Development Train and coach SOC Operators on: Monitoring and alert recognition Escalation decisions Documentation quality Reinforce SOPs and operational standards Support onboarding of new team members Administrative Responsibilities Review daily activity logs and incident reports Ensure documentation accuracy and completeness Support scheduling and shift coverage coordination Track basic operational metrics (alerts, response times) Event & Peak Operations Support Support SOC operations during events and high-traffic periods Adjust priorities based on volume and riskCoordinate closely with field leadership Requirements 2–5+ years experience in Security Operations Center (SOC), dispatch, or security operations 1+ year of leadership or supervisory experience preferred Experience with CCTV, access control, or alarm systems Strong decision-making and situational awareness Ability to multitask in a fast-paced environment Strong communication and organizational skills Must be able to work nights, weekends, and holidays Valid driver’s license Ability to pass background screening Preferred Qualifications Experience supervising security officers or field teams Experience in retail, venue, or high-traffic environments Familiarity with systems such as Genetec, Everbridge, Motorola Experience with scheduling or administrative support Work Environment On-site Security Operations Center High-visibility, fast-paced environment Combination of desk-based monitoring and active coordination What’s in it for you: Site Location: King Of Prussia, PA 19406 Set schedule: Full Time, Must be available for Evenings, Weekends, Holidays and Event Coverage Competitive hourly wage of $28-$30 A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options Career growth opportunities at GardaWorld Uniform provided at no cost Employment is contingent on the successful completion of a background check and drug screening to be conducted after an offer of employment is extended. It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. #J-18808-Ljbffr Garda World Security