Systems Specialist

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Systems Support Specialist to join our team in Oklahoma City, Oklahoma. Summary: The Systems Support Specialist provides first level support for all toll hardware and software by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Track trending of system and monitor overall system health. Organize requests from OTA and Triage to the proper groups to ensure we resolve issues in timely fashion. Communicating regularly with technical, applications, and operational staff. Create queries to gather specific data for analysis. Triage System issue to the proper groups and support field personnel with handling and validation of correction for issues. Reviewing quality specifications and technical design documents and provide feedback. Education: High school diploma or general education degree (GED) required. Associates degree in Computer Technology or related field or two years of equivalent work experience. Required Skills & Experience: Problem solving skills Troubleshooting Systems/Software support Product knowledge Detail oriented Communication skills Customer service skills Physical Demands/Work Environment While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles; outside weather conditions and moving traffic. The noise level in the work environment is usually moderate. * TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities. #J-18808-Ljbffr