Multi-Function Patient Support Specialist - Immediate Hiring / Multiple Openings

Position Summary Mass Lung & Allergy is seeking a flexible, organized, and service‑focused Multi‑Function Patient Support Specialist to support front office, call center, and administrative operations. This role plays a key part in ensuring smooth daily workflow and a positive patient experience by assisting across multiple departments as needed. The ideal candidate is adaptable, detail‑oriented, and comfortable multitasking in a fast‑paced healthcare environment while maintaining professionalism, discretion, and strong customer service. Schedule: Full‑time, Monday through Friday, 8:00 AM – 4:30 PM (no nights or weekends). Key Responsibilities Patient Interaction & Front Office Answer multi‑line phones, assist callers, and route inquiries appropriately Greet patients, check them in/out, verify insurance and demographic information Schedule and confirm appointments, including follow‑ups Collect co‑pays, balances, and self‑pay payments Contact patients regarding missing or incorrect information prior to visits Assist patients with portal (Healow), forms, and general questions Support new patient intake and ensure required documentation is completed Administrative & Back‑Office Support Process faxes and documentation into EMR and route appropriately Retrieve and respond to voicemail messages in a timely manner Document no‑shows and assist with rescheduling as needed Manage outgoing mail and document distribution Maintain accurate documentation and support quality/compliance standards Cross‑Department Support Float between front desk, call center, back office, and billing as assigned Assist Call Center with scheduling, reminders, and high call volume support Maintain clean, organized workspaces and waiting areas Collaborate with internal and external departments to ensure coordinated patient care Additional Responsibilities Participate in staff meetings and stay current on practice procedures Support quality improvement and administrative initiatives as assigned Perform additional duties as needed to support clinic operations and patient care Qualifications Strong communication, customer service, and problem‑solving skills Organized, detail‑oriented, and able to multitask effectively Comfortable using computers, EMR systems, and multi‑line phones Flexible and adaptable to changing daily responsibilities Professional, dependable, and team‑oriented Ability to work in a fast‑paced environment while maintaining accuracy Commitment to HIPAA, confidentiality, and professionalism Bilingual candidates strongly encouraged to apply Valid driver’s license and ability to travel between MLA locations as required Education & Experience High school diploma or GED required EMR experience preferred Prior medical office or patient‑facing experience preferred Insurance and referral knowledge helpful #J-18808-Ljbffr Mass Lung & Allergy, PC