Client Partner

The Client Partner is accountable for sales growth, new customer acquisition within the account, customer satisfaction, and employee satisfaction. Sales and delivery teams across the lines of business (LOBs) will report to the Client Partner. Key Responsibilities Define the long-term approach/plan for the account (responsible Lines of Business) and execute the plan with quarterly and monthly KPIs. Stakeholder management - build and manage client relationships at the VP and CXO levels. Accountable for quantified targets for revenue growth, order booking, operating margin, customer satisfaction, and employee satisfaction. Work closely with customer-side decision makers to upsell and cross-sell service lines such as Digital, Data and Analytics, AI, Application Development and Maintenance Services, BPO, Enterprise Solutions (Pega, Salesforce, Oracle), and Infrastructure and Cloud. Drive sales and demand generation/capture through rigorous weekly, monthly, quarterly, and annual reviews of pipeline and performance against plan. Define and execute the LOB-specific marketing plan for building new relationships and elevating the TCS brand. Build alliance partnerships relevant to the account (responsible LOB). Lead teams in generating opportunities and presenting proposals, including proactive proposals and responses to RFPs/RFIs. Manage and escalation, when necessary, to ensure resource fulfillment meets revenue and delivery commitments. Identify and groom team members into future leaders within the account and beyond. Manage delivery through scheduled engagement reviews between customers and delivery leaders. Interact with the supplier relationship team within the customer organization and maintain a smooth flow of contracts, invoices, and payments. Qualifications Minimum of 13 years of professional experience Experience driving rapid account growth and working within a global delivery model. Prior experience in sales and growing an existing account (farming) in a leadership role is required. Experience in Healthcare, preferably Payer, Digital, Data, and AI. Ability to present at senior and executive levels and navigate multiple layers of the customer organization. Ability to work with teams across various service lines and functions and across multiple time zones. Ability to effectively lead and collaborate with diverse, globally distributed teams. Be based in Minneapolis and willing to travel to different client locations in the U.S #J-18808-Ljbffr