Ecosystem Technical Support Specialist (Hybrid)

Job Overview We are seeking an Ecosystem Technical Support Specialist to guide, teach, and support both our customers and fellow team members. In this role, you act as a critical conduit between operational environments and our core engineering divisions. You will advocate for customer needs while building comprehensive technical knowledge that elevates the capabilities of the entire team. Responsibilities Manage relationships and collaboration between Support, Product Management, and Engineering groups to troubleshoot reported incidents, system outages, and complex escalations. Analyze data to determine the root cause of hardware, networking, or application system issues and document resolutions within internal tracking software. Provide an exceptional customer experience during technical support calls, emails, and chat interactions to help ensure seamless system performance. Knowledge Amplification Create technical documentation to serve as a job aid and expand the knowledge base for other technical professionals. Help ensure all tiers of technical support are informed of product enhancements by working closely with development teams to share vital platform insights. Train and mentor other team members through formal and informal program structures to build technical resilience across the team. Requirements Minimum of High School Diploma or GED. 2+ years of experience working in help desk with Software as a Service. Legal authorization to work in the U.S. indefinitely; self‑sponsorship not available. Mandatory Mandates This position is subject to working in high‑security areas governed by the U.S. Department of Justice’s Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a mandatory fingerprint background check administered by Motorola Solutions Inc. customers. Compensation Target Base Salary Range: $60,000 – $70,000. Play‑dependent variable. Must undergo mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory Benefits Incentive Bonus Plans Medical, Dental, Vision benefits 401(k) with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic. #J-18808-Ljbffr Motorola Solutions