Lead Technician - Maintenance Planning and Command Center Operations

The ITOCC Lead Technician oversees 24/7 Integrated Technical Operations Command Center (ITOCC) operations supporting maintenance planning, emergency response coordination, Fire/Life Safety systems, and facility operations at JFK Airport - Terminal One.

This position serves as the operational lead for Command Center activities, including maintenance scheduling, technician dispatch coordination, backlog prioritization, operational communications, KPI reporting, emergency escalation, and Maximo CMMS support.

The ITOCC Lead Technician supervises five (5) ITOCC Technicians and coordinates Fire/Life Safety testing, inspection, and maintenance contractors to maintain continuous operational coverage, effective communication, and compliance with FDNY regulations, NYC Fire Code requirements, airport procedures, and life-safety standards.

.Major Duties and Responsibilities:

Leadership & Oversight

• Supervise and coordinate five (5) ITOCC Technicians across 24/7/365 operations.
• Manage Command Center staffing schedules, shift coverage, and operational continuity.
• Provide leadership, training, mentoring, and performance oversight to staff.
• Serve as the primary escalation point for critical maintenance and emergency events.
• Oversee and coordinate Fire/Life Safety testing, inspection, and maintenance contractors.

Maintenance Planning & Scheduling

• Plan and schedule preventive, corrective, and emergency maintenance using Maximo CMMS.
• Develop preventive maintenance schedules and coordinate planned maintenance activities.
• Create detailed job plans describing maintenance requirements for all facility assets.
• Prioritize work backlog based on asset criticality and operational impact.
• Monitor work order status and ensure timely completion of maintenance activities.
• Survey and collect asset data for building CMMS.

Communication & Coordination

• Serve as liaison among management, technicians, contractors, airport personnel, tenants, and operational stakeholders.
• Issue notifications regarding shutdowns, outages, emergency repairs, and operational impacts.
• Provide after-hours escalation communications during major system failures or emergencies.
• Coordinate contractor access, operational approvals, and shutdown requests.

Command Center Operations

• Lead real-time monitoring and coordination of maintenance and facility operations.
• Serve as the primary point of contact for emergency maintenance requests and operational incidents.
• Coordinate technician dispatch and emergency response activities.
• Monitor Fire Alarm Systems and coordinate response in accordance with emergency procedures.
• Maintain logs of incoming calls, work orders, alarms, incidents, dispatches, technician activities, and emergency events.
• Support continuous operations during off hours, weekends, holidays, and emergencies

System & Compliance Management

• Generate KPI, backlog, staffing, and compliance reports.
• Maintain accurate CMMS records, maintenance documentation, and operational logs.
• Monitor staffing availability and inventory levels for planned maintenance work.
• Ensure compliance with FDNY regulations, NYC Fire Code requirements, airport procedures, and company safety policies.
• Maintain two (2) FDNY Certificates of Fitness and ensure all staff maintain: F-53 Emergency One-Way Voice Communication Systems and S-95 Supervision of Fire Alarm Systems.

Required Skills & Qualifications:

• Knowledge of Fire Alarm/Protection, HVAC, electrical, plumbing, and building automation systems.
• Experience with maintenance planning, dispatch, Command/Call Center operations, and CMMS.
• Proficiency with Maximo CMMS and Microsoft Office preferred.
• Strong understanding of emergency response procedures and operational escalation protocols.
• Strong leadership, communication, multitasking, and problem-solving skills.
• Ability to work independently in a fast-paced 24/7 operational environment.
• Ability to obtain and maintain airport security credentials and badging requirements.
• Ability to respond to operational emergencies and staffing needs outside normal business hours.

Education/Experience:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum five (5) years of experience in maintenance planning, facilities operations, dispatch, or Command Center operations.
• Minimum three (3) years of supervisory or lead experience.
• Experience working in airport, transportation, mission-critical, or large public environment preferred.
• Possess and maintain FDNY Certificates of Fitness F-53 and S-95, or obtain them within 90 days of employment and maintain them. The company will cover all associated costs for training, testing, and certification.
• Experience with Command Center/Call Center or centralized maintenance operations preferred.
• Ability and willingness to work rotating shifts, including nights, weekends, and holidays.
• Ability to interpret maintenance schedules, work plans, SOPs, and technical documentation.
• Ability to write effectively in the preparation of reports and forms (Email)

Equipment, Physical Activity, Physical, Visual Acuity Requirements: See attached ADA Job Requirement Supplemental Checklist

Work Environment Descriptions: See attached ADA job Requirement Supplemental Checklist