OnSite Specialist - Mission Viejo, CA

Position summary: 

Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.

Essential duties & responsibilities:

• Provides clinical surgical support by managing all relevant equipment.

• Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.

• Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.

• Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.

• Maintains knowledge base of equipment and disposable products through Stryker education training programs.

• Provide physicians and OR personnel with information on new and current products. 

• Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis. 

• Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account ; including all vendor credentialing required by the account.

• Accurately records and reports all surgical procedure information.

• Adheres to all Stryker and medical facility policies, standards and procedures.

• A nalyze and resolve both routine and non-routine product issues expediently using independent judgment.

• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.

• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

• P rovide support / coverage on all shifts at your assigned account , as we l l as provide support/ coverage at other account in and outside your region ; o ther shifts might include on-call , overnight, and weekends ; o ther accounts might require overnight travel.

• Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end tim e )

Education & special trainings:

• ​​​​​ High School Diploma or equivalent required.

• ​ Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.

• ​ Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal ​

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Qualifications & experience:

• ​​​ Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.

• ​ Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.

• ​ The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations.

• ​ The ability to provide support/ coverage , not only at your assigned account during your assigned shift, but also on o ther shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)

• ​ The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends . If the account contract includes on-call services, you mu st be within 45 minutes driving distance from the account.

• ​ The ability to provide support/coverage at other accounts in other regions , which may i nclude overnight travel.

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Physical & mental requirements: 

• ​​​​​​​ Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects. 

• ​ Ability to remain standing and/or walking for an extended period of time.

• ​ Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.

• ​ Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).

• ​ Excellent analytical skills.

• ​ Excellent interpersonal skills.

• ​ Excellent equipment problem-solving skills.

• ​ Excellent time management skills with ability to use independent judgment and critical thinking effectively.

• ​ Must be able to explain and generate detailed guidelines and procedures. ​​​​​

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Scope of Work Summary (Operating Room Support) :
The OnSite Specialist provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third-party equipment. This role bridges clinical teams, SPD, and Stryker service lines to maintain smooth, high-quality OR operations.

Core Responsibilities:

• Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.

• Confirm equipment functionality and image routing prior to each procedure.

• Adjust camera, monitor, and device settings intraoperatively.

• Provide immediate troubleshooting of endoscopy and integration systems.

• Manage post-procedure breakdown and staging of all Stryker equipment.

• Clean/disinfect towers and components, restock consumables, and perform basic maintenance.

• Educate OR and SPD staff on proper use and troubleshooting of Stryker products.

• Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).

Qualifications:

• Experience in OR technical support or surgical services.

• Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).

• Excellent communication and troubleshooting skills.

Scope of Work Summary (Sterile Processing Department – SPD) :
Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy. Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments.

Core Responsibilities:

• Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.

• Perform in-line function testing (leak, sharpness, insulation, or power checks).

• Wrap and containerize sets for sterilization per IFU.

• Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.

• Facilitate repairs, replacements, and instrument tracking per hospital protocols.

• Communicate with SPD and OR leaders regarding equipment readiness and process improvements.

Certifications:

• CRCST required within 6 months of hire (per Stryker and state legislation).

• Ongoing annual continuing education required.

S cope of Work S ummary (Case Cart & Inventory Management) :
Supports daily surgical readiness by managing instrumentation, soft supplies, and case cart staging for scheduled and add-on cases. Works closely with SPD, OR coordinators, and service line leaders to ensure procedural efficiency.

Core Responsibilities:

• Pick and stage surgical case carts using surgeon preference cards.

• Document missing instruments and coordinate replenishment.

• Ensure all supplies and instruments are available prior to procedure start.

• Manage postoperative put-backs, restocking, and inventory accuracy.

• Track and communicate rapid turnover and trauma case needs.

• Support da Vinci or other specialized inventory processes, including RMA and par-level monitoring.

Qualifications:

• Familiarity with surgical supply chain or SPD workflows.

• Strong organizational and communication skills.

Scope of Work Summary (OnSite OR Liaison / Expanded Services Specialist) :
Provides dedicated liaison support between the OR, SPD, and hospital leadership to coordinate service delivery, address emergent needs, and ensure Stryker program alignment with facility goals.

Core Responsibilities:

• Serve as point of contact for all OnSite service issues, escalations, and process improvements.

• Coordinate coverage adjustments, quality reporting, and service exclusions as outlined in the SOW.

• Support da Vinci, Spy-Phi, and other specialty service lines as assigned.

• Lead in-servicing, data integration setup, and clinical collaboration.

• Assist with managing Stryker HUB, iSuite Media, and teleconference configurations.

Qualifications:

• Prior OR or SPD leadership experience preferred.

• Strong interpersonal and project coordination skills.

$24.82 - $33.58 USD Hourly