Senior Manager of Major Projects

Senior Manager of Major Projects

New York, New York, United States

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

The Senior Manager, Airport Operations Support will serve as a strategic partner to the EVP of Travel and Field Vice Presidents, helping drive alignment, execution, and operational excellence across CLEAR's Travel business. This highly visible role sits at the intersection of field operations and corporate functions, ensuring strategic priorities are translated into actionable plans and executed effectively across a complex, distributed organization.

As the connective tissue between airport operations and headquarters teams, you will lead cross-functional coordination, business planning, communications, and performance management efforts that enable field leaders to focus on delivering exceptional member experiences while driving business results.

What you'll do:

• Serve as a trusted advisor and operational partner to the EVP of Travel and Field Vice Presidents, driving alignment, coordination, and execution across the Travel organization
• Lead cross-functional initiatives by partnering with Product, Operations, Finance & Analytics, People, Marketing, and other stakeholders to ensure clear ownership, accountability, and successful execution
• Drive organizational effectiveness by establishing operating cadences, governance processes, and communication frameworks that improve visibility, decision-making, and execution
• Develop executive-ready communications, presentations, business reviews, and performance updates that provide clarity on priorities, progress, risks, and opportunities
• Support annual and quarterly planning processes, including OKRs, initiative prioritization, resource planning, and roadmap coordination across the Travel business
• Monitor operational performance and strategic initiatives, proactively identifying risks, execution gaps, and organizational bottlenecks while driving resolution and follow-through
• Serve as the primary liaison between field leadership and corporate stakeholders, ensuring field teams receive clear, concise, and actionable information while minimizing unnecessary complexity
• Coordinate leadership meetings, business reviews, and strategic planning sessions, ensuring alignment on priorities, actions, and outcomes
• Lead high-priority projects requiring executive visibility, managing timelines, dependencies, stakeholder alignment, and status reporting from inception through completion
• Support enterprise transformation and operational improvement initiatives that drive efficiency, scalability, and business performance across the Travel organization

How you'll measure success:

• Execution and delivery of strategic initiatives against established timelines, milestones, and business objectives
• Improvement in organizational alignment, communication effectiveness, and cross-functional collaboration across the Travel business
• Adoption and effectiveness of operating cadences, business reviews, planning processes, and performance management frameworks
• Visibility into key business metrics, operational performance indicators, and initiative progress for field and executive leadership
• Reduction of execution gaps, operational bottlenecks, and unresolved cross-functional dependencies

What you're great at:

• 8+ years of experience in consulting, business operations, corporate strategy, program management, or Chief of Staff roles, ideally within a high-growth or operations-intensive environment
• Driving complex cross-functional initiatives with clear ownership, accountability, measurable outcomes, and executive-level visibility
• Exceptional written and verbal communication skills, including experience creating executive-ready presentations, business reviews, and strategic recommendations
• Strong analytical and problem-solving capabilities with the ability to synthesize data, identify trends, and translate insights into action
• Operating comfortably at both the strategic and tactical levels, seamlessly balancing long-term planning with day-to-day execution
• Building trust and influencing stakeholders across functions and levels without direct authority
• Exercising sound judgment, navigating ambiguity, and maintaining focus in a fast-paced environment with competing priorities
• Demonstrating a strong sense of ownership, operational rigor, and a bias for action

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you're at your best, we're at our best. You'll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $150,000.00 - $180,000.00, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR's salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR's total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.