Care Coordinator: Natalie's Place

About Cardea Health:Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to populations that experience homelessness.At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together.Primary Work Location: Natalie's PlaceNatalie’s Place is one of several Cardea Health transitional housing programs for medically complex and behaviorally vulnerable unhoused individuals, located in Fremont. Cardea Health’s transitional housing programs collaborate with a wide range of referring partners across Alameda County to support individuals with complex health and social needs. Natalie’s Place provides comprehensive supportive services, including onsite nursing and caregiving support, transportation to medical appointments, nutritious meals, housing navigation and placement assistance, and additional wraparound services designed to promote stability, recovery, and long-term housing success.Job Summary:The care coordinator will assist clinical staff and residents in the coordination of medical and behavioral health care.Job DutiesMaintain a calendar of upcoming resident medical and behavioral health appointments. Communicate upcoming appointments to clients, clinical staff, and transportation servicesAssist clinical staff and site-based residents in the scheduling of client medical and behavioral health appointments.Communicate with local pharmacies regarding site-based resident prescriptions. At the direction of nursing staff request medication refills, deliveries, and transfersRequest relevant medical records of site-based residents from hospitals and community clinics. Transmit medical records and other authorized requested documentation to partner clinics to facilitate care coordinationInterface with site-based resident healthcare coverage plans to avoid interruption in services and facilitate careTake telephone messages and provide feedback and answers to patient/physician/pharmacy callsEnsure adherence to infection control standards on site among staff and residentsAnswer calls to the nursing station and respond independently to when appropriateAssist nursing staff with light clerical duties including filing and making copies.Maintain confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA)Practice harm reduction principles on site, including interventions that minimize harmful effects of substance use while treating all residents with dignity and respectOther duties as assignedConstant work around and/or with people OR Interaction with patients, clients, and external customersClinical setting in a permanent supportive housing siteMinimum Required Skills & Qualifications:High School Diploma or equivalentMust be authorized to live and work in the U.SMust be at least 18 years of ageMust have personal, reliable transportation to and from work sites and shiftsPreferred Skills & Qualifications:Prior experience with homeless or incarcerated populations is desirableSelf-directed and able to work with minimal supervisionDetailed oriented and highly organizedMust provide proof of COVID vaccination or willing to be vaccinatedPrior experience with homeless or incarcerated populations is highly desirableProficiency in Microsoft Outlook, Word and ExcelPhysical Requirements:Occasional sitting or stationary workFrequent standing, walking, kneeling, stooping, and ascending stairsOccasional lifting and carrying up to 20 lbsFrequent pushing and pullingFrequent reaching high, low, and levelWork Environment:In-person onsite at a supportive housing facility. Constant work around and/or with people OR Interaction with patients, clients, and external customers.Benefits:Employees in this role may be eligible for a range of benefits, includingEmployer-supported medicalAccess to dental and vision insurancePaid vacation and sick timeRetirement plan (401k) participation with a company matchCommuter benefitsLong Term DisabilityLife InsuranceEligibility for certain benefits may vary based on hours worked per week and length of employmentSpecific details are provided in the benefits guide and are subject to changeCardea Health is an Equal Opportunity EmployerCardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance.This job description is not designed to contain a comprehensive list of activities, duties, or responsibilities for this role. Activities, duties, or responsibilities may change, or a new job description may be assigned at any time with or without notice. #J-18808-Ljbffr Cardea Health